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Prozessmanagement im Reisebüro...
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61
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57
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53
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52
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229
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European journal of operational research : EJOR
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International journal of electronic customer relationship management : IJECRM
170
NBER Working Paper
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International journal of business information systems : IJBIS
163
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163
International journal of quality & reliability management
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International journal of services and operations management
158
Gabler Edition Wissenschaft
156
Journal of air transport management
155
Service business
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Asia Pacific journal of marketing and logistics
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51
Effects of tour leader's service quality on agency's reputation and customers' word-of-mouth
Heung, Vincent C. S.
- In:
Journal of vacation marketing : an international journal
14
(
2008
)
4
,
pp. 305-315
Persistent link: https://www.econbiz.de/10003788515
Saved in:
52
Editorial: Special issue on distribution and revenue management
Vinod, B.
- In:
Journal of revenue and pricing management
8
(
2009
)
2/3
,
pp. 115-116
Persistent link: https://www.econbiz.de/10003834333
Saved in:
53
Special issue: Distribution and revenue management
Vinod, B.
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003834369
Saved in:
54
Using fuzzy analytic hierarchy process to evaluate service performance of a travel intermediary
Lin, Chin-tsai
;
Lee, Chuan
;
Chen, Wen-yu
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 281-296
Persistent link: https://www.econbiz.de/10003870590
Saved in:
55
The antecedents of prosocial service behaviours: an empirical investigation
Ackfeldt, Anna-Lena
;
Wong, Veronica
- In:
The service industries journal
26
(
2006
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10003454632
Saved in:
56
Consumers' inferences about quality across diverse service providers
Reimer, Anja
;
Folkes, Valerie S.
- In:
Psychology & marketing
26
(
2009
)
12
,
pp. 1066-1078
Persistent link: https://www.econbiz.de/10003917024
Saved in:
57
How does a new institution spread? : travel agencies' adoption of the service quality assurance programme
Pao, Huei-wen
;
Wu, Hsueh-liang
;
Pan, Wei-hwa
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1047-1061
Persistent link: https://www.econbiz.de/10003996054
Saved in:
58
Wie ist Qualität im Tourismus glaubhaft zu vermitteln?
Koppenhagen, Thorsten
- In:
Ansätze und Erfahrungen im Destinationsmanagement : …
,
(pp. 111-132)
.
2007
Persistent link: https://www.econbiz.de/10003704104
Saved in:
59
Developing a multidimensional and hierarchical service quality model for the travel agency industry
Martínez Caro, Laura
;
Martínez García, Jose Antonio
- In:
Tourism management : research, policies, practice
29
(
2008
)
4
,
pp. 706-720
Persistent link: https://www.econbiz.de/10003709974
Saved in:
60
Service intermediaries: a theoretical modeling framework with an application to travel agents
Morgan, Michael S.
;
Trivedi, Minakshi
- In:
Journal of modelling in management
2
(
2007
)
2
,
pp. 143-156
Persistent link: https://www.econbiz.de/10003502944
Saved in:
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