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Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.; Zhu, Ting Ting; Loi, Raymond; Chow, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
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Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan; He, Yanzhen; Liu, Xiao-Xiao; Ye, Yijiao - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
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Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel; Shabazz, Siddeeq M.; Arnold, Todd J.; … - In: Journal of business research : JBR 156 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
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Service sabotage in hospitality : a meta-analytic review
Liu, Mingwei; Zhang, Pengcheng; Gui, Chenglin; Lei, Chao; … - In: Journal of hospitality marketing & management 31 (2022) 8, pp. 984-1008
Persistent link: https://www.econbiz.de/10013459486
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Extra-role service under pressure in the hospitality industry : the role of mindfulness
Rescalvo-Martin, Elisa; Gutierrez, Leopoldo; … - In: Tourism management perspectives : TMP 44 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013494151
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The effect of illegitimate tasks on hospitality employees' service performance : a conservation of resources perspective
Zhao, Lijing; Jolly, Phillip M.; Zhao, Shuming - In: International journal of contemporary hospitality management 35 (2023) 7, pp. 2665-2684
Persistent link: https://www.econbiz.de/10014314836
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Psychological empowerment and life satisfaction : the mediating effect of organisational citizenship behaviour
Vijayalakshmi, P. - In: International journal of business innovation and … 31 (2023) 3, pp. 339-355
Persistent link: https://www.econbiz.de/10014336930
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The effect of nurse engagement and affective commitment on nurse performance in the health sector through self-efficacy as a mediating variable : a study at Malang City hospital
Falabiba, Nilna Elmawati; Sudiro, Achmad; Suryadi, Nanang - 2023
Persistent link: https://www.econbiz.de/10014480240
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Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli; Xu, Xiaowei; Hu, JiaJing - In: International journal of hospitality management 114 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
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How capricious supervisors affect hospitality employees' service performance? : a diary study from the employees' emotional perspective
Park, In-Jo; Hai, Shenyang; Kim, Peter Beomcheol - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 8, pp. 1371-1398
Persistent link: https://www.econbiz.de/10014424405