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Linking perceived price fairness, customer satisfaction, trust, and loyalty : a structural equation modeling of Facebook-based e-commerce in Bangladesh
Hride, Fabliha Tasnim; Ferdousi, Farhana; Jasimuddin, … - In: Global business and organizational excellence : GBOE 41 (2022) 3, pp. 41-54
Persistent link: https://www.econbiz.de/10013161959
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Relationships between leader-contingent and non-contingent reward and punishment behaviors and subordinates' perceptions of justice and satisfaction, and evaluation of the moderati...
Tremblay, Michel; Vandenberghe, Christian; Doucet, Olivier - In: Journal of business and psychology 28 (2013) 2, pp. 233-249
Persistent link: https://www.econbiz.de/10009757786
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The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo; Kim, Woo Gon; Kim, Hong-Bumm - In: Tourism management : research, policies, practice 30 (2009) 1, pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
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The role of contingent self-esteem and trust in consumer satisfaction : examining perceived control and fairness as predictors
Namasivayam, Karthik; Guchait, Priyanko - In: International journal of hospitality management 33 (2013), pp. 184-195
Persistent link: https://www.econbiz.de/10009746396
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Relationships and trust in perceiving price fairness : an exploratory study
Hinner, Michael B. - In: Economics and business review 2 (2016) 2, pp. 54-73
Persistent link: https://www.econbiz.de/10011535216
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What men and women really want : differences in gender-based evaluations of service recovery efforts
Ding, May-Ching; Ho, Ching Wei; Lii, Yuan-Shuh - In: Journal of Asia Pacific business 17 (2016) 1, pp. 59-80
Persistent link: https://www.econbiz.de/10011457884
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Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
Su, LuJun; Hsu, Maxwell K.; Marshall, Kimball P. - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
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It's just not fair : exploring the effects of firm customization on unfairness perceptions, trust and loyalty
Bang, Nguyen; Klaus, Philipp; Simkin, Lyndon - In: The journal of services marketing 28 (2014) 6, pp. 484-497
Persistent link: https://www.econbiz.de/10010434595
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Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery
Ding, May-Ching; Ho, Ching-Wei; Lii, Yuan-Shuh - In: International journal of economics and business research 10 (2015) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011412174
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The effects of perceived servive fairness on satisfaction trust, and ebhavioural intentions
Nikbin, Davoud; Ismail, Ishak; Marimuthu, Malliga; … - In: Singapore management review : Asia Pacific journal of … 33 (2011) 2, pp. 58-73
Persistent link: https://www.econbiz.de/10009300412