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Compensating nondedicated cross-functional teams
Wang, Sijun
;
He, Yuanjie
- In:
Organization science : a journal of the Institute for …
19
(
2008
)
5
,
pp. 753-765
Persistent link: https://www.econbiz.de/10003779243
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2
Congruity's role in website attitude formation
Wang, Sijun
;
Beatty, Sharon E.
;
Mothersbaugh, David L.
- In:
Journal of business research : JBR
62
(
2009
)
6
,
pp. 609-615
Persistent link: https://www.econbiz.de/10003854663
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3
Betrayal? : relationship quality implications in service recovery
Holloway, Betsy Bugg
;
Wang, Sijun
;
Beatty, Sharon E.
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 385-396
Persistent link: https://www.econbiz.de/10009525724
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4
Call center employee personality factors and service performance
Sawyerr, Olukemi O.
;
Srinivas, Shanthi
;
Wang, Sijun
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 301-317
Persistent link: https://www.econbiz.de/10009525736
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5
The effect of online versus offline retailer-brand image incongruity on the flow experience
Landers, V. Myles
;
Beatty, Sharon E.
;
Wang, Sijun
; …
- In:
Journal of marketing theory and practice
23
(
2015
)
4
,
pp. 370-387
Persistent link: https://www.econbiz.de/10011340226
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6
Employees’ decision making in the face of customers’ fuzzy return requests
Wang, Sijun
;
Beatty, Sharon E.
;
Liu, Jeanny
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 69-86
Persistent link: https://www.econbiz.de/10009670264
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7
Frontline service employee compliance with customer special requests
Beatty, Sharon E.
;
Ogilvie, Jessica
;
Northington, …
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 158-173
Persistent link: https://www.econbiz.de/10011485432
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8
Stakeholder collaboration : implications for stakeholder theory and practice
Savage, Grant T.
;
Bunn, Michele D.
;
Gray, Barbara L.
; …
- In:
Journal of business ethics : JOBE
96
(
2010
),
pp. 21-26
Persistent link: https://www.econbiz.de/10009297632
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9
The role of brand image congruity in Chinese consumers' brand preference
Hu, Jing
;
Liu, Xin
;
Wang, Sijun
;
Yang, Zhilin
- In:
The journal of product & brand management
21
(
2012
)
1
,
pp. 26-34
Persistent link: https://www.econbiz.de/10009519766
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10
Does cultural similarity matter? : extending the animosity model from a new perspective
Ma, Jun
;
Wang, Sijun
;
Hao, Wei Andrew
- In:
The journal of consumer marketing
29
(
2012
)
5
,
pp. 319-332
Persistent link: https://www.econbiz.de/10009582038
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