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Service quality assessment in...
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Hochschule
23,991
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22,366
Measurement
21,664
Service quality
20,665
Dienstleistungsqualität
20,649
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19,862
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11,018
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6,514
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6,494
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5,229
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5,191
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5,189
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5,185
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5,027
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4,203
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4,042
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4,014
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3,998
Studium
3,828
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3,724
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3,159
Poverty
3,084
Qualitätsmanagement
2,997
Quality management
2,908
Schätzung
2,741
Estimation
2,664
Welt
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2,609
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2,526
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2,347
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Ravallion, Martin
94
Alkire, Sabina
89
Siciliani, Luigi
77
Diewert, Walter E.
71
Heckman, James J.
67
Papapetrou, Evangelia
62
Propper, Carol
62
Rezitis, Anthony N.
62
Ehrenberg, Ronald G.
57
Klasen, Stephan
56
Foster, James E.
54
Silber, Jacques
54
Smith, Jonathan
54
Hanushek, Eric Alan
53
Matsaganis, Manos
53
Bruhn, Manfred
52
Straume, Odd Rune
52
Hoxby, Caroline M.
51
Apergēs, Nikolaos
50
Duclos, Jean-Yves
47
Seth, Suman
47
Tsakloglou, Panos O.
47
Agasisti, Tommaso
46
Arcidiacono, Peter
45
Feenstra, Robert C.
45
Rivkin, Steven G.
45
Verme, Paolo
45
Christodoulakis, Nicos
44
Han, Heesup
44
Jolliffe, Dean
44
Usman, Osly
44
Burkhauser, Richard V.
43
Tsakloglou, Panos
43
Zopounidis, Constantin
43
Guerrero, Maribel
42
Bragoudakis, Zacharias
41
Cowell, Frank A.
41
Oreopoulos, Philip
41
Van Reenen, John
41
Prybutok, Victor R.
40
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World Bank
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
101
Organisation for Economic Co-operation and Development
80
Europäische Kommission
79
International Monetary Fund
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Springer Fachmedien Wiesbaden
73
International Labour Organization (ILO), United Nations
62
IGI Global
58
Griechenland / Ethnikē Statistikē Hypēresia
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Edward Elgar Publishing
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Hochschul-Informations-System GmbH
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London School of Economics (LSE)
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World Bank Group
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Carnegie Commission on Higher Education
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American Council on Education
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Fraunhofer-Institut für System- und Innovationsforschung
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Verlag Dr. Kovač
22
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21
Basel Committee on Banking Supervision
20
Westdeutsche Rektorenkonferenz
20
C.E.P.R. Discussion Papers
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GATE Germany, Konsortium Internationales Hochschulmarketing
18
Internationaler Währungsfonds
18
Internationales Arbeitsamt
18
Bundesstelle für Außenhandelsinformation <Köln>
17
Nomos Verlagsgesellschaft
16
Oxford Poverty & Human Development Initiative
16
Vereinte Nationen / Wirtschaftskommission für Europa
16
Centre for Educational Research and Innovation
15
Institute of Social Studies (ISS)
15
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NBER working paper series
815
Working paper / National Bureau of Economic Research, Inc.
710
NBER Working Paper
686
Discussion paper series / IZA
560
International journal of hospitality management
424
Journal of business research : JBR
389
Journal of retailing and consumer services
359
Economics of education review
357
IZA Discussion Paper
348
The service industries journal
312
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
257
Applied economics
242
SpringerLink / Bücher
219
The journal of services marketing
216
The journal of technology transfer
207
CESifo working papers
206
Discussion paper / Centre for Economic Policy Research
182
Technological forecasting & social change : an international journal
177
International journal of contemporary hospitality management
176
Auditing : a journal of practice & theory
174
Research policy : policy, management and economic studies of science, technology and innovation
170
Journal of marketing for higher education
169
Working paper
168
Applied economics letters
167
IZA Discussion Papers
167
Tourism management : research, policies, practice
164
The TQM journal : the international review of organizational improvement
158
Journal of air transport management
156
Policy research working paper : WPS
152
Services marketing quarterly
152
World Bank E-Library Archive
152
Cogent business & management
145
Journal of hospitality marketing & management
145
European journal of operational research : EJOR
143
OECD Environment Statistics
142
Spudai : oikonomikai, koinōnikai, technikai ; periodikē ekdosis tēs en Peiraiei Anotātēs Biomēchanikēs Scholēs
139
Spudai / University of Piraeus : journal of economics and business
136
International journal of quality & reliability management
135
Discussion paper
130
Journal of travel and tourism marketing
130
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ECONIS (ZBW)
77,262
RePEc
2,203
EconStor
1,480
USB Cologne (EcoSocSci)
1,183
BASE
99
USB Cologne (business full texts)
89
ArchiDok
57
Other ZBW resources
46
OLC EcoSci
35
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Showing
1
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10
of
82,454
Sort
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date (newest first)
date (oldest first)
1
Translating the service quality gaps into strategy formulation : an experimental case study of a Greek academic department
Terzakis, Dimitris
;
Zisis, Pandelis V.
;
Garefalakis, …
- In:
European research studies : an international …
15
(
2012
)
1
,
pp. 99-125
Persistent link: https://www.econbiz.de/10009672449
Saved in:
2
ClassroomQual : a scale for measuring the use-of-classrooms-for-teaching–learning service quality
Rave, Jorge Pérez
;
Giraldo, Leandro Muñez
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1063-1090
Persistent link: https://www.econbiz.de/10011687841
Saved in:
3
Constructing a roadmap to measure the quality of business assessments aimed at curriculum management
Silva, Thanuci
;
Santos, Regiane dos
;
Mallet, Débora
- In:
Journal of education for business
98
(
2023
)
1
,
pp. 34-42
Persistent link: https://www.econbiz.de/10013550010
Saved in:
4
Students' perceptions of service quality at a Greek higher education institute
Vrana, Vasiliki G.
;
Dimitriadis, Sotirios G.
; …
- In:
International journal of decision sciences, risk and …
6
(
2015
)
1
,
pp. 80-102
Persistent link: https://www.econbiz.de/10011471453
Saved in:
5
Patient satisfaction
measurement
for in-hospital services : a pilot study in
Greece
Priporas, Constantinos-Vasilios
;
Laspa, Christina
; …
- In:
Journal of medical marketing : device, diagnostic and …
8
(
2008
)
4
,
pp. 325-340
Persistent link: https://www.econbiz.de/10003872286
Saved in:
6
Key determinants of service quality in retail banking
Tsoukatos, Evangelos
;
Mastrojianni, Evmorfia
- In:
EuroMed journal of business
5
(
2010
)
1
,
pp. 85-100
Persistent link: https://www.econbiz.de/10003984683
Saved in:
7
A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model
Tsoukatos, Evangelos
;
Koulentaki, Maria
- In:
Global business & economics review
13
(
2011
)
3/4
,
pp. 222-239
Persistent link: https://www.econbiz.de/10009349957
Saved in:
8
Measuring service quality of the Greek Ministry of Agriculture
Kontogeorgos, Achilleas
;
Tselempis, Dimitrios
; …
- In:
Measuring business excellence : the journal of …
18
(
2014
)
4
,
pp. 54-64
Persistent link: https://www.econbiz.de/10010467531
Saved in:
9
Service quality expectations in the fitness center context : a validation of the expectations component of the SERVQUAL scale in
Greece
Peitzika, Eirini
;
Chatzi, Sofia
;
Kissa, Dimitra
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 89-104
Persistent link: https://www.econbiz.de/10012256931
Saved in:
10
Key Determinants of Service Quality in Retail Banking
Tsoukatos, Evangelos
-
2011
elements.Originality/value – Although the subject of “service quality
measurement
” is extensively researched the continuously …
Persistent link: https://www.econbiz.de/10013134059
Saved in:
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