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Defining service quality attributes at different levels of operation in higher education institutions : how could the service quality perceptions of students contribute to a better...

Surman, Vivien; Tóth, Zsuzsanna Eszter; Danó, Györgyi - In: Zagreb international review of economics & business 25 (2022), pp. 1-15

Persistent link: https://www.econbiz.de/10014228121

Service quality dimension of polytechnic and its evaluation : the students' perspective in Indonesia

Ghozi, Saiful; Indartono, Setyabudi; Wibawa, Aji Prasetya - In: International journal of services and operations … 48 (2024) 2, pp. 213-233

Persistent link: https://www.econbiz.de/10015066722

An eloquent study of government v/s self-aided higher education institutions during COVID-19 revisiting SERVQUAL model

Bhatt, Jignesh; Patel, Prakashkumar; Bhadeshiya, Hardik … - In: International journal of services and operations … 48 (2024) 3, pp. 409-423

Persistent link: https://www.econbiz.de/10015066794

Effects of service quality and customer satisfaction on repurchase intention in restaurants on University of Cape Coast Campus

Mensah, Ishmael; Mensah, Rebecca Dei - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 4 (2018) 1, pp. 27-36

Persistent link: https://www.econbiz.de/10011892717

International brand alliances and co-branding : antecedents of cognitive dissonance and student satisfaction with co-branded higher education programs

Wilkins, Stephen; Butt, Muhammad Mohsin; Heffernan, Troy - In: Journal of marketing for higher education 28 (2018) 1, pp. 32-50

Persistent link: https://www.econbiz.de/10011886219

Logistics service quality measurement of a beverage distributor company in the state of Minas Gerais - Brazil

Silva, Jersone Tasso Moreira; Teixeira, Luiz Antonio Antunes - In: International journal of logistics systems and management 19 (2014) 3, pp. 372-390

Persistent link: https://www.econbiz.de/10010514815

Measuring service quality : the student as primary consumer

Hefer, Y.; Cant, Michael C. - In: International business and economics research journal 13 (2014) 6, pp. 1251-1260

Persistent link: https://www.econbiz.de/10011279839

Measurement of service quality in the hotel sector : the case of Northern Poland

Grobelna, Aleksandra; Marciszewska, Barbara - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 313-332

Persistent link: https://www.econbiz.de/10009768002

Validation of a quality assessment tool for insurance services in business-to-business marketing

Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137

quality assessment of insurance services by using the measurement scale previously developed by Vandaele şi Gemmel for the … business-to-business environment. The authors of this article aimed at testing this measurement scale by using a quantitative … broker. Some of the dimensions used in the original measurement scale were not kept upon completion of the exploratory and …

Persistent link: https://www.econbiz.de/10010355996

ASQual : measuring tourist perceived service quality in an airport setting

George, Bapu P.; Henthorne, Tony L.; Panko, Thomas R. - In: International journal of business excellence 6 (2013) 5, pp. 526-536

Persistent link: https://www.econbiz.de/10010231384