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Customers perception of service quality in the Nigerian telecommunication sector
Osotimehin, Kehinde; Hassan, Banjo Ally; Abass, Hassanat - In: Journal of economics and business research 21 (2015) 1, pp. 144-157
Persistent link: https://www.econbiz.de/10011313281
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The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada; Wu, Corrine; Tsai, Henry - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
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Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive emotions, and behavioral intentions
Prayag, Girish; Khoo-Lattimore, Catheryn; Sitruk, Jonathan - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 24-46
Persistent link: https://www.econbiz.de/10010526376
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Customer behaving badly!
Ang, Lawrence; Koslow, Scott - In: Advances in industrial and labor relations 19 (2012), pp. 181-207
Persistent link: https://www.econbiz.de/10009746039
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An empirical study to diagnose the outcomes of customers' experiences in trendy coffee shops
Nadiri, Halil; Gunay, G. Nazan - In: Journal of business economics and management 14 (2013) 1, pp. 22-53
Persistent link: https://www.econbiz.de/10009732742
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Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.; Grabowski, Andrea - In: International journal of consumer studies 37 (2013) 1, pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
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Script usage in standardized and customized service encounters : implications for perceived service quality
Victorino, Liana; Verma, Rohit; Wardell, Don G. - In: Production and operations management : an international … 22 (2013) 3, pp. 518-534
Persistent link: https://www.econbiz.de/10009760480
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Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India
Panda, Tapan K. - In: Vision : the journal of business perspective 17 (2013) 4, pp. 285-292
Persistent link: https://www.econbiz.de/10010357652
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Consumer choice of purchasing private-label drugs : an empirical study in China
Zhou, Zhiliang; Xue, Yajiong; Ping, Qineng - In: Health marketing quarterly 30 (2013) 4, pp. 349-361
Persistent link: https://www.econbiz.de/10010244732
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Customer loyalty development : the role of switching costs
Stan, Valentina; Caemmerer, Barbara; Cattan-Jallet, Roxane - In: The journal of applied business research 29 (2013) 5, pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085