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A gap analysis model for improving airport service quality
Tsai, Wen-hsien; Hsu, Wei; Chou, Wen-chin - In: Total quality management & business excellence : an … 22 (2011) 10, pp. 1025-1040
Persistent link: https://www.econbiz.de/10009504068
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The adoption of mobile value-added services : investigating the influence of IS quality and perceived playfulness
Wang, Kai; Lin, Chien-liang - In: Managing service quality : MSQ ; an international journal 22 (2012) 2, pp. 184-208
Persistent link: https://www.econbiz.de/10009534120
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CSR and service brand : the mediating effect of brand identification and moderating effect of service quality
He, Hongwei; Li, Yan - In: Journal of business ethics : JOBE 100 (2011) 4, pp. 673-688
Persistent link: https://www.econbiz.de/10009243148
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The effect of service interaction orientation on customer satisfaction and behavioral intention : the moderating effect of dining frequency
Liang, Rong-da; Zhang, Jun-shu - In: Asia Pacific journal of marketing and logistics 24 (2012) 1, pp. 153-170
Persistent link: https://www.econbiz.de/10009492358
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Switching attitudes of Taiwanese middle-aged and elderly patients toward cloud healthcare services : an exploratory study
Lai, Jung-Yu; Wang, Juite - In: Technological forecasting & social change : an … 92 (2015), pp. 155-167
Persistent link: https://www.econbiz.de/10011389631
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Factors influencing sport tourists' revisit intentions : the role and effect of destination image, perceived quality, perceived value and satisfaction
Allameh, Sayyed Mohsen; Pool, Javad Khazaei; Jaberi, Akbar - In: Asia Pacific journal of marketing and logistics 27 (2015) 2, pp. 191-207
Persistent link: https://www.econbiz.de/10010532601
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Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of hospitality management 46 (2015), pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
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Service responses to emotional states of business customers
Wang, Yi-chieh; Beise-Zee, Rian - In: Managing service quality : MSQ ; an international journal 23 (2013) 1, pp. 43-61
Persistent link: https://www.econbiz.de/10009770752
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An empirical study of store environment influence on consumer multi-perceived values toward patronage intentions
Hsu, Tsuen-Ho; Chiu, Yen-Ting Helena; Lee, Yi-Jung - In: European retail research 26 (2012) 2, pp. 19-46
Persistent link: https://www.econbiz.de/10009728700
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Exploring the relationships between tourist perceptions and the service quality of B&Bs
Lin, Chin-feng; Shiu, Huei-jen; Wu, Meng-ying - In: Journal of travel and tourism marketing 29 (2012) 5/6, pp. 585-598
Persistent link: https://www.econbiz.de/10009627534