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Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector

Chang, Kuo-chien; Chen, Mu-Chen; Hsu, Chia-lin - In: International journal of hospitality management 29 (2010) 4, pp. 620-631

Persistent link: https://www.econbiz.de/10008758180

The influence of perceived justice of service recovery on affective and cognitive trust

Wang, Edward Shih-tse; Chen, Lily Shui-lien - In: International journal of services and standards 7 (2011) 3/4, pp. 278-290

Persistent link: https://www.econbiz.de/10009513452

An improvement or a gimmick? : the importance of user perceived values, previous experience, and industry context in human-robot service interaction

Hu, Yaou - In: Journal of destination marketing & management 21 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10013041367

Understanding the impact of airport service quality on passengers' revisit intentions amidst COVID-19 pandemic

Kour, Parvinder; Jasrotia, Aruditya; Gupta, Sudhanshu - In: Enlightening tourism : ET ; a pathmaking journal 10 (2020) 2, pp. 358-386

Persistent link: https://www.econbiz.de/10012583782

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country

Md Uzir Hossain Uzir; Al Halbusi, Hussam; Thurasamy Ramayah - In: Journal of retailing and consumer services 63 (2021), pp. 1-15

Persistent link: https://www.econbiz.de/10012665967

Antecedents of customer satisfaction and purchase intention with mobile shopping system use

Chen, Lisa Y. - In: International journal of services and operations management 15 (2013) 3, pp. 259-274

Persistent link: https://www.econbiz.de/10010127947

How do Asia's two most important consumer markets differ? : Japanese–Chinese differences in customer satisfaction and its formation

Frank, Björn; Abulaiti, Gulimire; Torrico, Boris Herbas; … - In: Journal of business research : JBR 66 (2013) 12, pp. 2397-2405

Persistent link: https://www.econbiz.de/10010209687

Impact of self-service factors on customer value : how customer behavioral intentions are formed?

Su, Hsiang-Ting - In: International journal of management, economics and … 10 (2021) 1, pp. 32-48

empirical survey research design was used to collect data from 350 customers using self-service in Taiwan. The data were … factors and behavioral intentions. These results provide insights for the service sector of the Taiwan to invest in self …

Persistent link: https://www.econbiz.de/10012493814

The role of consumer participation readiness in automated parcel station usage intentions

Chen, Ching-fu; White, Christopher J.; Hsieh, Yi-En - In: Journal of retailing and consumer services 54 (2020), pp. 1-6

Persistent link: https://www.econbiz.de/10012238372

Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation

Hu, Hsin-Hui Hu; Lai, Hung-Sheng; King, Brian - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 7, pp. 1126-1152

Persistent link: https://www.econbiz.de/10012259629