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Segmentation of spatially dependent geographical units : model and application

Govind, Rahul; Chatterjee, Rabikar; Mittal, Vikas - In: Management science : journal of the Institute for … 64 (2018) 4, pp. 1941-1956

Persistent link: https://www.econbiz.de/10011855763

After-sales service quality satisfaction in Indian automobile industry

Yadav, Santosh Kumar; Joseph, Dennis - In: International journal of business information systems : … 26 (2017) 3, pp. 362-377

Persistent link: https://www.econbiz.de/10011856619

Study on the development of quality measurements models for steering business services in relation to customer satisfaction

Marquardt, Katrin; Olaru, Marieta; Ceausu, Ioana - In: Amfiteatru economic : an economic and business research … 19 (2017) 44, pp. 95-109

The growing competition in the market, higher customer demands and globalisation forces the business service providers to improve their services much faster. Nowadays, it is not enough to provide good quality it is more important to delight the customers and to deliver more than they expect....

Persistent link: https://www.econbiz.de/10011820625

A development model of factors affecting customer loyalty to mobile service providers in Thailand

Patcharanan Klankaew; Amnuay Saengnoree - In: International journal of services and operations management 29 (2018) 4, pp. 487-506

Persistent link: https://www.econbiz.de/10011878321

Human contribution to service quality in West Bengal's luxury hotels

Banerjee, Dipa; Biswas, Debasish - In: Human systems management : HSM 37 (2018) 1, pp. 7-13

Persistent link: https://www.econbiz.de/10011817227

Does ownership matter in service quality?

Adeinat, Iman M.; Gregg, Charles - In: International journal of services and operations management 30 (2018) 2, pp. 254-266

Persistent link: https://www.econbiz.de/10011886152

Effects of service quality and customer satisfaction on repurchase intention in restaurants on University of Cape Coast Campus

Mensah, Ishmael; Mensah, Rebecca Dei - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 4 (2018) 1, pp. 27-36

Persistent link: https://www.econbiz.de/10011892717

Relationships among customer loyalty, customer satisfaction, corporate image and behavioural intention on social media for a corporation

Lv, Haixia; Yu, Guang; Wu, Gang - In: International journal of information technology and … 17 (2018) 3, pp. 170-183

Persistent link: https://www.econbiz.de/10011896613

Exploring the relationships among service quality features, perceived value and customer satisfaction

Azman Ismail; Muhammad Madi Bin Abdullah; Francis, … - In: Journal of industrial engineering and management : JIEM 2 (2009) 1, pp. 230-250

The purpose of this paper is to explore the relationships among service quality features (responsiveness, assurance, and empathy), perceived value and customer satisfaction in the context of Malaysia. The empirical data are drawn from 102 members of an academic staff of a Malaysian public...

Persistent link: https://www.econbiz.de/10011898633

Examining the relationship between service quality and customer satisfaction : a factor specific approach

Azman Ismail; Ahmad Azan Ridzuan; Nur Ilyani Ranlan Rose; … - In: Journal of industrial engineering and management : JIEM 6 (2013) 2, pp. 654-667

Purpose: This research was aimed at examining the relationship between service quality and customer satisfaction with data obtained from Malaysian soldiers who were involved in peace keeping missions in a Middle Eastern country. The results of which would enable the management to improve the...

Persistent link: https://www.econbiz.de/10011901795