//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Logistic service quality and t...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
38
Relationship marketing
38
Customer satisfaction
27
Kundenzufriedenheit
25
Consumer behaviour
24
Einzelhandel
24
Konsumentenverhalten
24
Retail trade
24
Spain
24
Spanien
21
Brand image
16
Service quality
16
Dienstleistungsqualität
15
Markenimage
15
Hotel industry
14
Hotellerie
14
Information technology
14
Lieferantenmanagement
14
Supplier relationship management
14
Informationstechnik
13
Innovation
12
Brand management
11
Markenführung
11
Satisfaction
11
Brand equity
9
Croatia
9
Customer value
9
Kundenwert
9
Loyalty
9
Betriebliche Wertschöpfung
8
Retailing
8
Value creation
8
Nachhaltige Entwicklung
6
Relationship benefits
6
Sustainability
6
Sustainable development
6
Value dimensions
6
Viral marketing
6
Virales Marketing
6
B-to-B-Marketing
5
more ...
less ...
Online availability
All
Undetermined
75
Free
28
Type of publication
All
Article
184
Book / Working Paper
9
Type of publication (narrower categories)
All
Article in journal
80
Aufsatz in Zeitschrift
80
research-article
20
Aufsatz im Buch
9
Book section
9
Article
6
Case study
1
Fallstudie
1
review
1
review-article
1
more ...
less ...
Language
All
English
126
Undetermined
42
Spanish
25
Author
All
Gil Saura, Irene
112
Gil-Saura, Irene
51
Berenguer Contrí, Gloria
30
Moliner-Velázquez, Beatriz
23
Ruiz-Molina, Maria-Eugenia
23
Gallarza, Martina G.
21
Ruiz-Molina, María-Eugenia
17
Fuentes-Blasco, Maria
16
Šerić, Maja
16
Gil, Irene
14
Fuentes-Blasco, María
10
Servera-Francés, David
9
Frasquet, Marta
8
Ruiz Molina, María Eugenia
8
Saura, Irene Gil
8
Arteaga, Francisco
7
Berenguer-Contrí, Gloria
7
Fuentes Blasco, María
7
Contrí, Gloria Berenguer
6
Fuentes Blasco, M.
6
Moliner Velázquez, Beatriz
6
Ruiz Molina, M. E.
6
Cervera, Amparo
5
Marín, Antonio
5
Mollá Descals, Alejandro
5
Mollá, Alejandro
5
Ruiz Molina, Maria Eugenia
5
Ruiz-Molina, Maria Eugenia
5
Blasco, María Fuentes
4
Del Chiappa, Giacomo
4
Frasquet Deltoro, Marta
4
Holbrook, Morris B.
4
Moliner-Velazquez, Beatriz
4
Vallet, Teresa
4
Šeric, Maja
4
Arteaga-Moreno, Francisco
3
Berenguer, Gloria
3
Berenguer-Contri, Gloria
3
Francés, David Servera
3
Frasquet-Deltoro, Marta
3
more ...
less ...
Institution
All
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
4
Published in...
All
Investigaciones europeas de Dirección y Economía de la Empresa : IEDEE
10
Cuadernos de economía y dirección de la empresa : CEDE
6
Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)
6
Service business
6
Industrial management & data systems
5
International journal of retail & distribution management
5
Journal of Services Marketing
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
The international review of retail, distribution and consumer research
5
Apas Papers
4
European retail research
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Información comercial española : ICE : revista de economía
4
Journal of Product & Brand Management
4
Journal of hospitality marketing & management
4
Management Decision
4
The journal of brand management : an international journal
4
The journal of services marketing
4
The service industries journal
4
Tourism Review
4
Economic research
3
International Journal of Contemporary Hospitality Management
3
International Journal of Retail & Distribution Management
3
International journal of hospitality management
3
International journal of retail and distribution management
3
Journal of Business & Industrial Marketing
3
Journal of Hospitality and Tourism Technology
3
Journal of retailing and consumer services
3
Management decision : MD
3
Información comercial española : ICE ; revista de economía
2
International journal of management & enterprise development : IJMED
2
International journal of sustainable economy
2
International journal of technology marketing : IJTMkt
2
Journal of Hospitality and Tourism Insights
2
Journal of business-to-business marketing
2
Journal of vacation marketing : an international journal
2
Strategic marketing in tourism services
2
The Service Industries Journal
2
The journal of product & brand management
2
Tourism review : the official journal of the AIEST
2
more ...
less ...
Source
All
ECONIS (ZBW)
96
OLC EcoSci
43
Other ZBW resources
38
RePEc
10
EconStor
6
Showing
1
-
10
of
193
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
From retail innovation and image to loyalty : moderating effects of product type
Moliner Velázquez, Beatriz
;
Fuentes Blasco, Maria
; …
- In:
Service business
13
(
2019
)
1
,
pp. 199-224
Persistent link: https://www.econbiz.de/10011965894
Saved in:
2
Influence of environmental practices on brand equity, satisfaction and word of mouth
Moise, Mihaela Simona
;
Gil Saura, Irene
;
Šerić, Maja
; …
- In:
The journal of brand management : an international journal
26
(
2019
)
6
,
pp. 646-657
Persistent link: https://www.econbiz.de/10012120864
Saved in:
3
El futuro de los hipermercados en España : ¿qué se puede aprender de la experiencia francesa?
Cliquet, Gérard
;
Perrigot, Rozenn
;
Gil Saura, Irene
- In:
Información comercial española : ICE : revista de …
828
(
2006
),
pp. 35-52
Persistent link: https://www.econbiz.de/10003328345
Saved in:
4
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
5
The concept of value and its dimensions : a tool for analysing tourism experiences
Gallarza, Martina G.
;
Gil Saura, Irene
- In:
Tourism review : the official journal of the AIEST
63
(
2008
)
3
,
pp. 4-20
Persistent link: https://www.econbiz.de/10003833387
Saved in:
6
The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil Saura, Irene
;
Berenguer Contrí, Gloria
;
Cervera, Amparo
- In:
Industrial marketing management : the international …
37
(
2008
)
8
,
pp. 921-939
Persistent link: https://www.econbiz.de/10003793433
Saved in:
7
Determinantes del comportamiento de queja y su importancia en la segmentación de clientes insatisfechos
Moliner Velázquez, Beatriz
;
Gil Saura, Irene
; …
- In:
Cuadernos de economía y dirección de la empresa : CEDE
36
(
2008
),
pp. 113-149
Persistent link: https://www.econbiz.de/10003798144
Saved in:
8
Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
Saved in:
9
Retail customer segmentation based on relational benefits
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10003891267
Saved in:
10
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->