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399
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391
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339
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321
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317
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310
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31
Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional
services
Patterson, Paul G.
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 485-489
Persistent link: https://www.econbiz.de/10011615520
Saved in:
32
Assessing the effects of service variability on consumer
confidence
and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
33
An empirical investigation of the impact of commitment and trust on internal marketing
Ng, Eric
;
Fang, Wei-Ta
;
Lien, Ching-Yu
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 35-53
Persistent link: https://www.econbiz.de/10011633596
Saved in:
34
Externe Faktoren in der Dienstleistungsproduktion : Ansätze zur Lösung von Erfassungs- und Bewertungsproblemen
Frietzsche, Ursula
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001613192
Saved in:
35
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
Hinterhuber, Hans H.
(
ed.
);
Stahl, Heinz K.
(
contributor
); …
-
2002
Persistent link: https://www.econbiz.de/10001652429
Saved in:
36
Wettbewerbsstrategische Grundorientierungen für Dienstleistungsunternehmungen : Entwurf und Konkretisierung eines integrativen Konzeptes
Corsten, Hans
-
2004
Persistent link: https://www.econbiz.de/10013419521
Saved in:
37
Aktuelle Forschungsfragen im
Dienstleistungsmarketing
: [Workshop
Dienstleistungsmarketing
2008]
Stauss, Bernd
(
ed.
)
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003716451
Saved in:
38
Services
marketing : text and cases
Baron, Steve
;
Harris, Kim
;
Hilton, Toni
-
2009
-
3. ed.
Persistent link: https://www.econbiz.de/10003754631
Saved in:
39
In search of a new logic for marketing : foundation of contemporary
theory
Grönroos, Christian
-
2007
Persistent link: https://www.econbiz.de/10003377346
Saved in:
40
Kundenloyalität durch Kundenvorteile : segmentspezifische Analyse und Implikationen für das Kundenbeziehungsmanagement
Conze, Oliver
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003498314
Saved in:
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