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How user-generated judgments of hotel attributes indicate guest satisfaction

Gunasekar, Sangeetha; Sudhakar, Sooriya - In: Journal of global scholars of marketing science : … 29 (2019) 2, pp. 180-195

Persistent link: https://www.econbiz.de/10012257892

The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta

Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34

Persistent link: https://www.econbiz.de/10011892259

Technology readiness and purchase intention : role of perceived value and online satisfaction in the context of luxury hotels

Pham, Long; Williamson, Stan; Lane, Peggy; Limbu, Yam; … - In: International journal of management and decision making … 19 (2020) 1, pp. 91-117

Persistent link: https://www.econbiz.de/10012177880

Factors influencing the choice and quality assessment of hotel facilities in Poland

Ozimek, Irena; Szlachciuk, Julita; Kulykovets, Olena; … - In: Folia oeconomica Stetinensia : FOS 17 (2017) 1, pp. 170-181

Persistent link: https://www.econbiz.de/10011780390

Examining the relevance of online customer textual reviews on hotels' product and service attributes

Xu, Xun - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 141-163

Persistent link: https://www.econbiz.de/10011997154

Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty

Suh, Myoungsun; Moon, Hyoungeun; Han, Heesup; Ham, Sunny - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 727-753

Persistent link: https://www.econbiz.de/10011433684

Effect of service quality assessment on perception of TOP hotels in terms of sentiment polarity in the Visegrad group countries

Stefko, Robert; Fedorko, Richard; Bacik, Radovan; … - In: Oeconomia Copernicana 11 (2020) 4, pp. 721-742

Persistent link: https://www.econbiz.de/10012436551

Is customer satisfaction achieved only with good hotel facilities? : a moderated mediation model

Baquero, Asier - In: Administrative Sciences : open access journal 13 (2023) 4, pp. 1-21

Modern hotel business models tend to split ownership of the property and its business operations. It can be assumed that a good-quality hotel facility per se can easily achieve high customer satisfaction. The purpose of this research was to investigate the effect of customer perception of hotel...

Persistent link: https://www.econbiz.de/10014285420

The impact of service quality on positive consumption emotions in resort and hotel spa experiences

Lo, Ada; Wu, Corrine; Tsai, Henry - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 155-179

Persistent link: https://www.econbiz.de/10010526368

Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...

Jeaheng, Yoksamon; Al-Ansi, Amr; Han, Heesup - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 787-811

Persistent link: https://www.econbiz.de/10012312152