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Service worker behaviours and service setting factes : consumers' perspective
Paninchukunnath, Ajith; Goyal, Anita - In: Asia Pacific journal of marketing and logistics 23 (2011) 3, pp. 304-326
Persistent link: https://www.econbiz.de/10009269533
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Customer aggression, emotional dissonance and employees' well-being
Goussinsky, Ruhama - In: International journal of quality and service sciences 3 (2011) 3, pp. 248-266
Persistent link: https://www.econbiz.de/10009405157
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The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma; Becker-Özcamlica, Hürrem - In: The journal of services marketing 36 (2022) 8, pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
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Quality of work life as a mediator between emotional labor and work family interference
Cheung, Francis Yue-Lok; Tang, Catherine So-Kum - In: Journal of business and psychology 24 (2009) 3, pp. 245-255
Persistent link: https://www.econbiz.de/10003914324
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Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.; Ogbonna, Emmanuel - In: British journal of management : BJM 21 (2010) 2, pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
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Service worker customer orientation, organisation/job fit and perceived organisational support
Farrell, Mark Anthony; Oczkowski, Edward A. - In: Journal of strategic marketing 17 (2009) 2, pp. 149-167
Persistent link: https://www.econbiz.de/10003858943
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Personal values, autonomy, and self-efficacy : evidence from frontline service employees
Sousa, Carlos M. P.; Coelho, Filipe; Guillamon-Saorin, … - In: International journal of selection and assessment 20 (2012) 2, pp. 159-170
Persistent link: https://www.econbiz.de/10009570103
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Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus - In: Managing service quality : MSQ ; an international journal 23 (2013) 4, pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
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Leader-follower interactions : relations with OCB and sales productivity
Zacher, Hannes; Jimmieson, Nerina L. - In: Journal of managerial psychology 28 (2013) 1, pp. 92-106
Persistent link: https://www.econbiz.de/10009724685