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Does the value manufacturers (brands) create translate into enhanced reputation? : a multi-sector examination of the value-satisfaction-loyalty-reputation chain
Tournois, Laurent - In: Journal of retailing and consumer services 26 (2015), pp. 83-96
Persistent link: https://www.econbiz.de/10011347839
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Antecedents of loyalty toward rural hospitality enterprises : the moderating effect of the customer's previous experience
Peña, Ana Isabel Polo; Jamilena, Dolores María Frías; … - In: International journal of hospitality management 34 (2013), pp. 127-137
Persistent link: https://www.econbiz.de/10009766722
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The role of corporate image for quality in the formation of attitudinal service loyalty
Jha, Subhash; Deitz, George D.; Babakus, Emin; Yavas, Ugur - In: Journal of service research : JSR 16 (2013) 2, pp. 155-170
Persistent link: https://www.econbiz.de/10009774887
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Mediating roles of commitment and corporate image in the formation of customer loyalty
Kaur, Harsandaldeep; Soch, Harmeen - In: Journal of Indian business research 5 (2013) 1, pp. 33-51
Persistent link: https://www.econbiz.de/10009759366
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How reputation creates loyalty in the restaurant sector
Chang, Kuo-chien - In: International journal of contemporary hospitality management 25 (2013) 4, pp. 536-557
Persistent link: https://www.econbiz.de/10009761383
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Factors affecting the hotel's service quality : relationship marketing and corporate image
Chen, Wen-jung; Chen, Mei-liang - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 77-96
Persistent link: https://www.econbiz.de/10010358258
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Customer loyalty development : the role of switching costs
Stan, Valentina; Caemmerer, Barbara; Cattan-Jallet, Roxane - In: The journal of applied business research 29 (2013) 5, pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
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Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong; Rabach, Nicholas - In: The TQM journal : the international review of … 25 (2013) 5, pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
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An investigation into service quality-customer loyalty relationship : the moderating influences
Srivastava, Medha; Rai, Alok Kumar - In: Decision 41 (2014) 1, pp. 11-31
Persistent link: https://www.econbiz.de/10010367910
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The role of corporate reputation on co-operants behavior and organizational performance
Graca, Casimiro Almeida M.; Coelho, Arnaldo - In: The journal of management development 35 (2016) 1, pp. 17-37
Persistent link: https://www.econbiz.de/10011459122