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Essays on innovation roles and options

Bhardwaj, Gunjan - 2015

Persistent link: https://www.econbiz.de/10011504473

Service quality and customer satisfaction of a UAE-based airline : an empirical investigation

Hussain, Rahim; Al Nasser, Amjad; Hussain, Yomna K. - In: Journal of air transport management 42 (2015), pp. 167-175

Persistent link: https://www.econbiz.de/10010481732

Satisfaction, corporate credibility, CEO reputation and leadership effects on public relationships

Jin, Chang-hyun; Yeo, Hyun-chul - In: Journal of targeting, measurement and analysis for marketing 19 (2011) 2, pp. 127-140

Persistent link: https://www.econbiz.de/10009270668

Relationship commitment, relational equity and company image in customer loyalty development

Dlačić, Jasmina; Žabkar, Vesna - In: Economic research 25 (2012) 2, pp. 503-523

Persistent link: https://www.econbiz.de/10009564254

A study of the impact of corporate social responsibility and price image on retailer personality and consumers' reactions (satisfaction, trust and loyalty to the retailer)

Lombart, Cindy; Louis, Didier - In: Journal of retailing and consumer services 21 (2014) 4, pp. 630-642

Persistent link: https://www.econbiz.de/10010388515

Dissatisfaction with services : the impact of satisfaction with service recovery on corporate image and future repurchase intention

Andreassen, Tor Wallin - 1997

Persistent link: https://www.econbiz.de/10001378730

How customers cope with service failure? : a study of brand reputation and customer satisfaction

Sengupta, Aditi Sarkar; Balaji, M. S.; Krishnan, Balaji C. - In: Journal of business research : JBR 68 (2015) 3, pp. 665-674

Persistent link: https://www.econbiz.de/10010496157

Perceptions of Service Quality, Corporate Image, and Customer Loyalty in the Hotel Industry of Malaysia

Cham, Tat Huei - 2017

The rapid growth of the hotel industry in the first decade of the 21st century forced hotel operators to critically acknowledge the importance of service improvement in order to gain competitive advantage. Therefore, identifying the factors that influence the quality of service for hotels is...

Persistent link: https://www.econbiz.de/10012944902

CRM, skepticism and patronage intention : the mediating and moderating role of satisfaction and religiosity

Deb, Madhurima; Sharma, Vinay Kumar; Amawate, Vibhas - In: Journal of strategic marketing 29 (2021) 4, pp. 316-336

Persistent link: https://www.econbiz.de/10012515861

The link between corporate social responsibility and customer loyalty : empirical evidence from the Islamic banking industry

Muflih, Muhammad - In: Journal of retailing and consumer services 61 (2021), pp. 1-8

Persistent link: https://www.econbiz.de/10012581907

A service of the

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