Similar Search Results

UnivQual : a holistic scale to assess student perceptions of service quality at universities

Marimon, Frederic; Mas-Machuca, Marta; … - In: Total quality management & business excellence 30 (2019) 2, pp. 184-200

Persistent link: https://www.econbiz.de/10012199738

Visitors' loyalty and price perceptions : the role of customer engagement

Bergel, Maxi; Brock, Christian - In: The service industries journal 39 (2019) 7/8, pp. 575-589

Persistent link: https://www.econbiz.de/10012204737

Customer perceptions of the Albergo Diffuso concept : what makes the difference in terms of service excellence?

Vallone, Cinzia; Veglio, Valerio - In: Tourism analysis : an interdisciplinary tourism & … 24 (2019) 3, pp. 367-375

Persistent link: https://www.econbiz.de/10012157497

Tourist expectations and perception of service providers : a Brazilian perspective

Lima, Mariana Marques de; Mainardes, Emerson Wagner; … - In: Service business 14 (2020) 1, pp. 131-166

Persistent link: https://www.econbiz.de/10012172773

Is beauty a premium? : a study of the physical attractiveness effect in service encounters

Li, Yaoqi; Zhang, Chun; Laroche, Michel - In: Journal of retailing and consumer services 50 (2019), pp. 215-225

Persistent link: https://www.econbiz.de/10012114155

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

Impact of computer-generated images on LODGSCAPE perceptions and visit intentions

Bogicevic, Vanja; Bujisic, Milos; Choi, Hyeyoon; Smith, … - In: Journal of hospitality marketing & management 26 (2017) 4, pp. 416-442

Persistent link: https://www.econbiz.de/10011707127

Demographic differences in Jordanian bank service quality perceptions

Al-jazzazi, Akram; Sultan, Parves - In: The international journal of bank marketing : IJBM 35 (2017) 2, pp. 275-297

Persistent link: https://www.econbiz.de/10011707781

Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty

Tanford, Sarah; Jung, Shinyong - In: Tourism management : research, policies, practice 61 (2017), pp. 209-220

Persistent link: https://www.econbiz.de/10011708210

Impact of other customers in high and low involvement services : moderating role of customer's need for uniqueness

Sengupta, Aditi Sarkar; Sreejesh, S. - In: Journal of Indian business research 9 (2017) 1, pp. 41-58

Persistent link: https://www.econbiz.de/10011761485