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More than a mere cup of coffee : when perceived luxuriousness triggers Chinese customers' perceptions of quality and self-congruity

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Resolving complaints online : development and validation of customers' perceived webcare scale

Sreejesh, S.; Paul, Justin; Unnithan, Anandakuttan B. - In: Journal of strategic marketing 30 (2022) 3, pp. 260-280

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Die Determinanten der Produktqualität aus Sicht von Konsumenten

Stratmann, Marcus - 1999

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Perceived power and smile intensity in service encounters

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Customer Perceptions of Restaurant Delivery

Kimes, Sheryl E. - 2020

A survey of 224 Internet users found that all had ordered delivery by an app or online and that 58% ordered delivery at least once per week. Most delivery orders were placed on a smartphone and less than half of delivery orders were placed through third party delivery companies. The single most...

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The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction

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Personal relevance and mental simulation amplify the duration framing effect

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The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial

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Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception

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