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Important attributes of lodgings to gain repeat business : a comparison between individual travels and group travels
Hanai, Tomomi; Oguchi, Takashi; Ando, Kiyoshi; … - In: International journal of hospitality management 27 (2008) 2, pp. 268-275
Persistent link: https://www.econbiz.de/10003687497
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Predicting customer satisfaction towards mobile value-added services : an application of multiple regression
Jasrai, Lokesh - In: The IUP journal of marketing management : IJMM 13 (2014) 1, pp. 29-44
Persistent link: https://www.econbiz.de/10010347451
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Relationship commitment, relational equity and company image in customer loyalty development
Dlačić, Jasmina; Žabkar, Vesna - In: Economic research 25 (2012) 2, pp. 503-523
Persistent link: https://www.econbiz.de/10009564254
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Financial crisis, IMF and bank efficiency : empirical evidence from the ASEAN-4 countries
Fadzlan Sufian - In: International journal of services, economics and management 2 (2010) 2, pp. 148-179
Persistent link: https://www.econbiz.de/10003971752
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A meta-analysis of customer loyalty in the banking services industry
Valipour, Ali; Noraei, Mahmoud; Kavosh, Kamyar - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 137-155
Persistent link: https://www.econbiz.de/10012106933
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Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh; Punyatoya, Plavini - In: International journal of productivity and quality … 16 (2015) 2, pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
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A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio; Toni, Deonir de; Barcellos, … - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
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Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel - In: Journal of internet commerce 21 (2022) 1, pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
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Effects of service quality and customer satisfaction on loyalty of bank customers
Supriyanto, Achmad; Wiyono, Bambang Budi; Burhanuddin, … - In: Cogent business & management 8 (2021) 1, pp. 1-17
Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty, which in turn maintaining organization survival in the long term. This study aims to (1) examine how service...
Persistent link: https://www.econbiz.de/10012643064
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Factors leading to customer satisfaction : an empirical study of retail banking in Oman
Ananda, S.; Devesh, Sonal - In: International journal of economics and business research 16 (2018) 4, pp. 502-516
Persistent link: https://www.econbiz.de/10011990742