Similar Search Results

Towards an efficient IS service management: the internal customers' zone of tolerance

Ribeiro, Hugo; Barbosa, Belem - In: International journal of services and operations management 28 (2017) 2, pp. 141-162

Persistent link: https://www.econbiz.de/10011859672

Importance-performance analysis of service quality dimensions for the Bangladeshi hotel industry

Mahbubar Rahman; Rafikul Islam - In: International journal of business and systems research 12 (2018) 4, pp. 365-390

Persistent link: https://www.econbiz.de/10011960592

Measuring web portals success : a respecification and validation of the DeLone and McLean information systems success model

Al-Debei, Mutaz M.; Jalal, Dima; Al-Lozi, Enas - In: International journal of business information systems : … 14 (2013) 1, pp. 96-133

Persistent link: https://www.econbiz.de/10009790672

Validation of a quality assessment tool for insurance services in business-to-business marketing

Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137

Considering their importance and place in the production of the GDP (Gross domestic product), services are regarded by academicians and practitioners as a key element in shaping the competitiveness of the national economy. Service quality drives the growth and progress of any company. Insurance...

Persistent link: https://www.econbiz.de/10010355996

Analysis of passengers' perception of public transport quality and performance

Tyrinopoulos, Yannis; Antoniou, Constantinos - In: International journal of information systems and supply … 7 (2014) 1, pp. 56-72

Persistent link: https://www.econbiz.de/10010378574

A Six Sigma approach to measure service quality in key dependencies of a government ministry

Fontalvo-Herrera, Tomás; Delahoz-Dominguez, Enrique; … - In: International journal of technology, policy and … 21 (2021) 4, pp. 317-332

Persistent link: https://www.econbiz.de/10012800979

Performance-only measures vs. performance-expectation measures of service quality

Park, Sang-June; Yi, Youjea - In: The service industries journal 36 (2016) 15/16, pp. 741-756

Persistent link: https://www.econbiz.de/10011672380

Measuring service quality in Indian hospitals : an analysis of SERVQUAL model

Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10011598293

Literature review of service quality concepts, models and scales

Prabhu, Sandeep - In: International journal of business and globalisation : IJBG 33 (2023) 1/2, pp. 76-93

Persistent link: https://www.econbiz.de/10014232688

Evaluating service quality and service value in manufacturer-distributor settings : a systems approach

Kivijärvi, Hannu; Virta, Aleksi - In: Journal of business-to-business marketing 28 (2021) 1, pp. 21-46

Persistent link: https://www.econbiz.de/10012584484