//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Das ethische Dilemma der Servi...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
25,192
Relationship marketing
25,164
Unternehmensethik
17,345
Business ethics
16,426
Arbeitszufriedenheit
12,601
Job satisfaction
12,350
Dienstleistungssektor
12,316
Service industry
11,290
Konsumentenverhalten
10,085
Consumer behaviour
10,076
Arbeitskräfte
9,638
Wirtschaftsethik
8,845
Workforce
8,798
Deutschland
7,583
Economic ethics
7,139
Theorie
7,031
Theory
6,955
Kundenzufriedenheit
6,675
Customer satisfaction
6,667
Germany
6,628
Corporate Social Responsibility
6,189
Corporate social responsibility
6,100
Dienstleistungsqualität
5,410
Service quality
5,403
Ethik
5,267
Ethics
5,230
USA
4,594
Stress
4,440
United States
4,260
Work stress
3,874
Arbeitsverhalten
3,451
Work behaviour
3,434
Mitarbeiterbindung
3,156
Employee retention
3,151
Customer service
3,076
Kundenservice
3,032
Personalmanagement
2,858
Human Resource Management
2,846
Markenführung
2,761
Brand management
2,760
more ...
less ...
Online availability
All
Undetermined
23,440
Free
16,656
Type of publication
All
Article
55,094
Book / Working Paper
34,751
Journal
600
Other
24
Type of publication (narrower categories)
All
Article in journal
41,919
Aufsatz in Zeitschrift
41,919
Aufsatz im Buch
10,725
Book section
10,725
Graue Literatur
7,425
Non-commercial literature
7,425
Working Paper
5,608
Arbeitspapier
4,840
Hochschulschrift
3,486
Collection of articles of several authors
2,998
Sammelwerk
2,998
Thesis
2,569
Aufsatzsammlung
1,849
Konferenzschrift
1,151
Case study
1,111
Fallstudie
1,111
Amtsdruckschrift
762
Government document
762
Bibliografie enthalten
659
Bibliography included
659
Conference proceedings
601
Dissertation u.a. Prüfungsschriften
472
Statistik
450
Lehrbuch
438
Conference paper
400
Konferenzbeitrag
400
Article
393
Textbook
369
Ratgeber
365
Guidebook
327
Statistics
309
Handbook
237
Handbuch
237
Reprint
214
Collection of articles written by one author
189
Sammlung
189
No longer published / No longer aquired
171
Festschrift
124
Research Report
115
Bibliografie
108
more ...
less ...
Language
All
English
68,860
German
16,455
Undetermined
3,160
French
876
Spanish
336
Russian
275
Italian
239
Polish
188
Swedish
86
Dutch
78
Czech
53
Portuguese
47
Danish
35
Hungarian
32
Finnish
31
Romanian
24
Slovak
20
Lithuanian
19
Croatian
18
Norwegian
17
Ukrainian
16
Bulgarian
14
Slovenian
12
Serbian
9
Arabic
8
Japanese
7
Malay (macrolanguage)
7
Korean
6
Thai
6
Chinese
6
Afrikaans
5
Turkish
3
Modern Greek (1453-)
2
Estonian
2
Indonesian
2
Latin
2
Azerbaijani
1
Bosnian
1
Valencian
1
Latvian
1
more ...
less ...
Author
All
Pies, Ingo
435
Bruhn, Manfred
137
Bryson, Alex
132
Homburg, Christian
115
Ulrich, Peter
112
Koslowski, Peter
106
Homann, Karl
102
Kumar, V.
82
Siddiqui, Danish Ahmed
79
Hielscher, Stefan
75
Han, Heesup
71
Karatepe, Osman M.
71
Beckmann, Markus
69
Freeman, R. Edward
65
Stauss, Bernd
63
Svensson, Göran
62
Wieland, Josef
61
Huber, Frank
60
Martin, Albert
57
Clark, Andrew E.
56
Scherer, Andreas Georg
56
Steinmann, Horst
55
Verhoef, Peter C.
55
Bauer, Hans H.
54
Grund, Christian
53
Herrmann, Andreas
52
McGee, Robert W.
52
Hollebeek, Linda D.
51
Cooper, Cary
50
Heywood, John S.
50
Mattila, Anna S.
49
Brink, Alexander
48
Kaptein, Muel
46
Piller, Frank T.
46
Edvardsson, Bo
45
Evanschitzky, Heiner
45
Reichwald, Ralf
45
Beschorner, Thomas
44
Crane, Andrew
44
Krafft, Manfred
44
more ...
less ...
Institution
All
National Bureau of Economic Research
237
Springer Fachmedien Wiesbaden
181
OECD
139
Institute for the Study of Labor (IZA)
78
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
77
Edward Elgar Publishing
71
IGI Global
55
Organisation for Economic Co-operation and Development
36
Europäische Kommission
32
HAL
32
Université Paris-Dauphine (Paris IX)
32
Europäische Kommission / Statistisches Amt
29
UNCTAD
29
European Foundation for the Improvement of Living and Working Conditions
27
Nomos Verlagsgesellschaft
27
United States / Congress / Senate / Committee on Rules and Administration
27
Verlag Dr. Kovač
27
Springer-Verlag GmbH
25
Österreichisches Institut für Wirtschaftsforschung
25
Internationales Arbeitsamt
24
Books on Demand GmbH <Norderstedt>
23
Information Resources Management Association
23
World Bank
23
Deutschland <Bundesrepublik> / Statistisches Bundesamt
22
International Labour Organization (ILO), United Nations
22
USA / Bureau of the Census
18
Institut der Deutschen Wirtschaft Köln
17
Springer International Publishing
17
Weltbank
17
Centre on Transnational Corporations
16
Deutschland / Statistisches Bundesamt
16
Metropolis-Verlag für Ökonomie Gesellschaft und Politik GmbH
16
W. Kohlhammer GmbH
16
American Marketing Association
14
Bertelsmann Stiftung
14
Deutsches Institut für Wirtschaftsforschung
14
Harvard Graduate School of Business Administration
14
International Food Policy Research Institute (IFPRI)
14
Wiley-VCH
14
Zentrum für Europäische Wirtschaftsforschung
14
more ...
less ...
Published in...
All
Journal of business ethics : JOBE
1,732
Journal of business research : JBR
1,038
Journal of retailing and consumer services
686
SpringerLink / Bücher
632
International journal of hospitality management
629
The service industries journal
523
Industrial marketing management : the international journal for industrial and high-tech firms
494
Discussion paper series / IZA
379
Journal of business ethics : JBE
347
The journal of services marketing
328
Diskussionspapier / Lehrstuhl für Wirtschaftsethik, Martin-Luther-Universität Halle-Wittenberg
327
The international journal of human resource management
320
Journal of vocational behavior
318
IZA Discussion Papers
310
International journal of contemporary hospitality management
268
Journal of Business Ethics
258
The journal of business & industrial marketing
250
Cogent business & management
248
NBER working paper series
237
Working paper / National Bureau of Economic Research, Inc.
233
Springer eBook Collection
208
Journal of the Academy of Marketing Science
195
IZA Discussion Paper
191
International journal of human resource management
190
Tourism management : research, policies, practice
189
Business ethics quarterly : the journal of the Society for Business Ethics
186
Journal of hospitality marketing & management
184
Journal of strategic marketing
181
Journal of managerial psychology
180
Journal of service management
175
Journal of service research : JSR
174
NBER Working Paper
172
Business horizons
166
Journal of business and psychology
160
Service business
159
International journal of electronic customer relationship management : IJECRM
158
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
154
Zeitschrift für Wirtschafts- und Unternehmensethik : zfwu
147
Europäische Hochschulschriften / 5
145
Gabler Edition Wissenschaft
143
more ...
less ...
Source
All
ECONIS (ZBW)
82,869
USB Cologne (EcoSocSci)
3,646
RePEc
2,259
EconStor
1,333
BASE
177
USB Cologne (business full texts)
79
OLC EcoSci
59
ArchiDok
24
Other ZBW resources
23
more ...
less ...
Showing
1
-
10
of
90,469
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of emotional labor on frontline employee creativity
Geng, Zizhen
;
Liu, Chao
;
Liu, Xinmei
;
Feng, Jie
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
Saved in:
2
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
3
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
4
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
5
The productive service employee : personality,
stress
, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Operational improvement competence and service recovery performance : the moderating effects of role
stress
and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
7
Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
Saved in:
8
The effect of
stress
on customer perception of the frontline employee : an experimental study
Papen, Marie-Christin
;
Niemand, Thomas
;
Siems, Florian
; …
- In:
Review of managerial science
13
(
2019
)
4
,
pp. 725-747
Persistent link: https://www.econbiz.de/10012099475
Saved in:
9
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
Saved in:
10
Alleviating job
stress
to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->