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Innovation
24
Dienstleistungsqualität
21
Service quality
21
Dienstleistungssektor
18
Quality management
18
Qualitätsmanagement
18
Service industry
18
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Witell, Lars
92
Gustafsson, Anders
34
Cronemyr, Peter
15
Elg, Mattias
14
Edvardsson, Bo
11
Kristensson, Per
11
Löfgren, Martin
11
Snyder, Hannah
10
Poksinska, Bozena
8
Gebauer, Heiko
7
Gremyr, Ida
7
Kowalkowski, Christian
7
McColl-Kennedy, Janet R.
7
Rönnbäck, Åsa
7
Engström, Jon
5
Bolton, Ruth N.
4
Johansson, Elisabeth
4
Löfberg, Nina
4
Perks, Helen
4
Kindström, Daniel
3
Meiren, Thomas
3
Schäfer, Adrienne
3
Tarasi, Crina O.
3
Valtakoski, Aku
3
Anderson, Laurel
2
Cheung, Lilliemay
2
Dahlgaard-Park, Su Mi
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Danielsson, Mikael
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Eklund, Jörgen
2
Enquist, Bo
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Fombelle, Paul
2
Gregorio, Ruben
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Guyader, Hugo
2
Hellström, Andreas
2
Hogan, Suellen J.
2
Holmlund, Maria
2
Jaakkola, Elina
2
Mauléon, Christina
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2
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Journal of service management
14
Journal of business research : JBR
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of quality and service sciences
9
The TQM journal : the international review of organizational improvement
7
Managing service quality : MSQ ; an international journal
6
Quality management journal : QMJ
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of Service Management
4
Journal of Services Marketing
4
The journal of services marketing
3
International journal of six sigma and competitive advantage : IJSSCA
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
The TQM magazine : the international bi-monthly for total quality management
2
Total quality management & business excellence
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Creativity and Innovation Management
1
Debating innovation : perspectives and paradoxes of an idealized concept
1
European Journal of Marketing
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
International Journal of Operations & Production Management
1
International Journal of Quality and Service Sciences
1
International journal of services technology and management
1
Involving customers in new service development
1
Journal of Business Research
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Sustainable development in organizations : studies on innovative practices
1
The Routledge handbook of service research insights and ideas
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
67
OLC EcoSci
26
Other ZBW resources
12
RePEc
1
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41
Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation
Kristensson, Per
(
ed.
);
Magnusson, Peter
(
ed.
); …
-
2019
Persistent link: https://www.econbiz.de/10011913578
Saved in:
42
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
43
Match or mismatch : strategy-structure configurations in the service business of manufacturing companies
Gebauer, Heiko
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 198-215
Persistent link: https://www.econbiz.de/10003982855
Saved in:
44
Service innovations in manufacturing firms
Gremyr, Ida
;
Löfberg, Nina
;
Witell, Lars
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 161-175
Persistent link: https://www.econbiz.de/10003964472
Saved in:
45
Quality improvement activities in Swedish industry : drivers, approaches, and outcomes
Poksinska, Bozena
;
Pettersen, Jostein
;
Elg, Mattias
; …
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 206-216
Persistent link: https://www.econbiz.de/10003996743
Saved in:
46
Quality management systems and value creation
Rönnbäck, Åsa
;
Witell, Lars
;
Enquist, Bo
- In:
International journal of quality and service sciences
1
(
2009
)
3
,
pp. 241-254
Persistent link: https://www.econbiz.de/10003917481
Saved in:
47
The role of quality managers in contemporary organisations
Elg, Mattias
;
Gremyr, Ida
;
Hellström, Andreas
;
Witell, Lars
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 795-806
Persistent link: https://www.econbiz.de/10009424225
Saved in:
48
Co-creation and learning in health-care service development
Elg, Mattias
;
Engström, Jon
;
Witell, Lars
;
Poksinska, …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 328-343
Persistent link: https://www.econbiz.de/10009619170
Saved in:
49
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
50
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
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