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Innovation
26
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22
Dienstleistungsqualität
21
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19
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Qualitätsmanagement
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Witell, Lars
124
Gustafsson, Anders
45
Elg, Mattias
19
Cronemyr, Peter
18
Löfgren, Martin
16
Edvardsson, Bo
15
Kristensson, Per
14
Poksinska, Bozena
11
Rönnbäck, Åsa
11
Snyder, Hannah
11
McColl-Kennedy, Janet R.
9
Gebauer, Heiko
8
Gremyr, Ida
8
Engström, Jon
7
Kowalkowski, Christian
7
Löfberg, Nina
6
Johansson, Elisabeth
5
Meiren, Thomas
5
Perks, Helen
5
Schäfer, Adrienne
5
Anderson, Laurel
4
Bolton, Ruth N.
4
Sebastiani, Roberta
4
Eklund, Jörgen
3
Enquist, Bo
3
Gregorio, Ruben
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Hogan, Suellen J.
3
Jaakkola, Elina
3
Kindström, Daniel
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Pettersen, Jostein
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Tarasi, Crina O.
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Valtakoski, Aku
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Aksoy, Lerzan
2
Brady, Michael K.
2
Brax, Saara
2
Brodie, Roderick J.
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Bäckström, Ingela
2
Cheung, Lilliemay
2
Colurcio, Maria
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Dahlgaard-Park, Su Mi
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Journal of Service Management
22
Journal of service management
14
Journal of business research : JBR
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of quality and service sciences
9
The TQM journal : the international review of organizational improvement
7
International Journal of Quality and Service Sciences
6
Journal of Services Marketing
6
Managing service quality : MSQ ; an international journal
6
Quality management journal : QMJ
5
The TQM Journal
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
The journal of services marketing
3
Total quality management & business excellence
3
European Journal of Marketing
2
International journal of six sigma and competitive advantage : IJSSCA
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
The TQM magazine : the international bi-monthly for total quality management
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Creativity and Innovation Management
1
Debating innovation : perspectives and paradoxes of an idealized concept
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
International Journal of Operations & Production Management
1
International journal of services technology and management
1
Involving customers in new service development
1
Journal of Business & Industrial Marketing
1
Journal of Business Research
1
Journal of Product & Brand Management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Sustainable development in organizations : studies on innovative practices
1
The Routledge handbook of service research insights and ideas
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
68
Other ZBW resources
45
OLC EcoSci
26
RePEc
1
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71
Typologies and frameworks in service innovation
Kowalkowski, Christian
;
Witell, Lars
- In:
The Routledge handbook of service research insights and …
,
(pp. 109-130)
.
2020
Persistent link: https://www.econbiz.de/10012238613
Saved in:
72
Characterizing customer experience management in business markets
Witell, Lars
;
Kowalkowski, Christian
;
Perks, Helen
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 420-430
Persistent link: https://www.econbiz.de/10012257638
Saved in:
73
You can't buy what you can't see : retailer practices to increase the green premium
Guyader, Hugo
;
Ottoson, Mikael
;
Witell, Lars
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 319-325
Persistent link: https://www.econbiz.de/10011629371
Saved in:
74
Does one size fit all? : new service development across different types of services
Jaakkola, Elina
;
Meiren, Thomas
;
Witell, Lars
; …
- In:
Journal of service management
28
(
2017
)
2
,
pp. 329-347
Persistent link: https://www.econbiz.de/10011704067
Saved in:
75
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
76
The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers
Johansson, A. Elisabeth
;
Raddats, Chris
;
Witell, Lars
- In:
Journal of business research : JBR
98
(
2019
),
pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
Saved in:
77
Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation
Kristensson, Per
(
ed.
);
Magnusson, Peter
(
ed.
); …
-
2019
Persistent link: https://www.econbiz.de/10011913578
Saved in:
78
Service innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
79
The role of customers in the development of public organizations
Engström, Jon
;
Elg, Mattias
;
Poksinska, Bozena
; …
- In:
Sustainable development in organizations : studies on …
,
(pp. 93-108)
.
2015
Persistent link: https://www.econbiz.de/10011735633
Saved in:
80
Driver configurations for successful service infusion
Forkmann, Sebastian
;
Henneberg, Stephan
;
Witell, Lars
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 275-291
Persistent link: https://www.econbiz.de/10011736763
Saved in:
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