Narrow search
Showing 1 - 10 of 120,113
Cover Image
Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria
Izogo, Ernest Emeka; Reza, Abdi; Ogba, Ike-Elechi; … - In: African journal of economic and management studies : AJEMS 8 (2017) 2, pp. 186-204
Persistent link: https://www.econbiz.de/10011734900
Cover Image
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Cover Image
Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur - In: Central European business review : CEBR 2 (2013) 4, pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
Cover Image
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie; Gruber, Thorsten - In: International journal of services, economics and management 5 (2013) 3, pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Cover Image
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya - In: Journal of retailing and consumer services 30 (2016), pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Cover Image
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio; Toni, Deonir de; Barcellos, … - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Cover Image
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do; Pham Thanh Van; Tran Dung Manh; Pham … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 8, pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Cover Image
Effects of service quality and customer satisfaction on loyalty of bank customers
Supriyanto, Achmad; Wiyono, Bambang Budi; Burhanuddin, … - In: Cogent business & management 8 (2021) 1, pp. 1-17
Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty, which in turn maintaining organization survival in the long term. This study aims to (1) examine how service...
Persistent link: https://www.econbiz.de/10012643064
Cover Image
Mediating effects of customer satisfaction in the relationship between service quality and customer loyalty in e-banking services
Prasadh, R. Ragu; Arun, Chockalingam Joe - In: Indian journal of economics & business : IJEB 18 (2019) 2, pp. 487-504
Persistent link: https://www.econbiz.de/10012668869
Cover Image
Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N. - In: Quality management journal : QMJ 25 (2018) 3, pp. 142-153
Persistent link: https://www.econbiz.de/10012309496