//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Effects of environmental cues,...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
83,584
Konsumentenverhalten
81,134
Customer satisfaction
15,533
Kundenzufriedenheit
13,950
Job satisfaction
13,764
Arbeitszufriedenheit
13,053
Relationship marketing
11,923
Beziehungsmarketing
11,855
Emotion
10,804
Theorie
10,129
Theory
9,934
Service quality
8,385
Dienstleistungsqualität
8,162
Brand management
7,905
Markenführung
7,857
Brand image
6,992
Markenimage
6,948
Employee retention
6,564
Mitarbeiterbindung
6,543
USA
6,124
Online-Handel
5,889
Online retailing
5,876
United States
5,826
Deutschland
5,631
Germany
5,251
Social Web
5,234
Social web
5,232
Online-Marketing
4,724
Internet marketing
4,713
Einzelhandel
4,466
Retail trade
4,422
Brand
4,395
Markenartikel
4,381
Experiment
4,070
Electronic Commerce
3,955
E-commerce
3,828
Werbewirkung
3,796
Advertising effects
3,755
Arbeitsverhalten
3,624
Work behaviour
3,611
more ...
less ...
Online availability
All
Undetermined
46,329
Free
27,417
Type of publication
All
Article
86,122
Book / Working Paper
36,132
Journal
196
Other
37
Type of publication (narrower categories)
All
Article in journal
71,471
Aufsatz in Zeitschrift
71,471
Graue Literatur
9,358
Non-commercial literature
9,358
Working Paper
8,392
Arbeitspapier
7,496
Aufsatz im Buch
7,327
Book section
7,327
research-article
4,306
Hochschulschrift
3,517
Thesis
2,393
Collection of articles of several authors
1,410
Sammelwerk
1,410
Aufsatzsammlung
961
Conference paper
693
Konferenzbeitrag
693
Case study
583
Fallstudie
583
Dissertation u.a. Prüfungsschriften
418
Article
401
Bibliografie enthalten
395
Bibliography included
395
Konferenzschrift
392
Collection of articles written by one author
359
Sammlung
359
Lehrbuch
279
conceptual-paper
247
Reprint
244
review-article
238
Textbook
229
Conference proceedings
181
Amtsdruckschrift
180
Government document
180
case-report
173
review
168
Ratgeber
154
Guidebook
138
viewpoint
98
Statistik
93
Systematic review
85
more ...
less ...
Language
All
English
110,569
German
8,888
Undetermined
2,140
French
413
Spanish
132
Polish
122
Italian
93
Swedish
42
Russian
34
Danish
31
Portuguese
24
Norwegian
23
Dutch
22
Hungarian
16
Finnish
15
Czech
14
Romanian
10
Slovak
10
Lithuanian
8
Croatian
6
Indonesian
4
Bulgarian
3
Slovenian
3
Serbian
3
Arabic
2
Multiple languages
2
Turkish
2
Vietnamese
2
Chinese
2
Bosnian
1
Japanese
1
Macedonian
1
Malay (macrolanguage)
1
Albanian
1
more ...
less ...
Author
All
Han, Heesup
153
Mattila, Anna S.
127
Belk, Russell W.
115
Huber, Frank
108
Phau, Ian
108
Grunert, Klaus G.
103
Bryson, Alex
102
Bauer, Hans H.
99
Homburg, Christian
99
Usman, Osly
99
Herrmann, Andreas
89
Wiedmann, Klaus-Peter
87
Bagozzi, Richard P.
86
Lusk, Jayson L.
85
Siddiqui, Danish Ahmed
85
Foxall, Gordon R.
83
Gierl, Heribert
82
Khare, Arpita
81
Grewal, Dhruv
80
Loureiro, Sandra Maria Correia
79
Walsh, Gianfranco
78
Sheth, Jagdish N.
77
Laroche, Michel
74
Dwivedi, Yogesh Kumar
73
Nayga, Rodolfo M.
73
Septianto, Felix
73
Sharma, Piyush
70
Spiller, Achim
70
Agarwal, Sumit
67
Ashkanasy, Neal M.
67
Karatepe, Osman M.
67
Stavins, Joanna
67
Jang, Soocheong
66
Paul, Justin
66
Wong, IpKin Anthony
66
Verhoef, Peter C.
64
Wansink, Brian
64
Bruwer, Johan
62
Mittal, Vikas
61
Pelsmacker, Patrick de
59
more ...
less ...
Institution
All
National Bureau of Economic Research
584
Springer Fachmedien Wiesbaden
202
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
91
Institute for the Study of Labor (IZA)
71
OECD
71
Verlag Dr. Kovač
52
IGI Global
38
American Marketing Association
36
Books on Demand GmbH <Norderstedt>
33
Edward Elgar Publishing
30
International Energy Agency
30
European Association of Agricultural Economists - EAAE
29
Information Resources Management Association
28
Institut für Demoskopie Allensbach
26
Haufe-Lexware GmbH & Co. KG
20
Friedrich-Schiller-Universität Jena
19
Nomos Verlagsgesellschaft
19
Nordic Council of Ministers
18
Shaker Verlag
17
HAL
16
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
15
Universität Mannheim
15
Université Paris-Dauphine (Paris IX)
15
INSEAD
14
Springer International Publishing
14
Eric Cuvillier <Firma>
13
Forschungsbasierte Infrastruktureinrichtung "Sozio-oekonomisches Panel (SOEP)", DIW Berlin (Deutsches Institut für Wirtschaftsforschung)
13
Christian-Albrechts-Universität zu Kiel
12
Erasmus Research Institute of Management
12
RWTH Aachen
12
Technische Universität Braunschweig
12
Europäische Kommission / Gemeinsame Forschungsstelle
11
Peter Lang GmbH
11
Springer-Verlag GmbH
11
Österreichisches Institut für Wirtschaftsforschung
11
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
10
Harvard Graduate School of Business Administration
10
Verlag Franz Vahlen
10
Campus Verlag
9
Deutscher Dialogmarketing Verband
9
more ...
less ...
Published in...
All
Journal of business research : JBR
2,339
Journal of retailing and consumer services
2,073
International journal of hospitality management
1,257
International journal of consumer studies
775
Psychology & marketing
736
Journal of consumer research : JCR ; an interdisciplinary bimonthly
615
NBER working paper series
580
Tourism management : research, policies, practice
524
SpringerLink / Bücher
500
Journal of business ethics : JOBE
495
Working paper / National Bureau of Economic Research, Inc.
487
European Journal of Marketing
472
Cogent business & management
448
Asia Pacific journal of marketing and logistics
436
International journal of contemporary hospitality management
434
NBER Working Paper
427
Journal of travel and tourism marketing
423
Journal of Consumer Marketing
409
The journal of product & brand management
401
European journal of marketing : EJM
394
The service industries journal
390
Journal of marketing research : JMR
382
The journal of brand management : an international journal
375
Management science : journal of the Institute for Operations Research and the Management Sciences
371
The journal of services marketing
367
Journal of hospitality marketing & management
360
Journal of retailing
360
The international journal of human resource management
357
Discussion paper series / IZA
356
Journal of marketing management : MM
355
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
Journal of vocational behavior
349
Journal of marketing
341
Journal of the Academy of Marketing Science
341
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
337
Journal of international consumer marketing
327
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
323
Journal of Services Marketing
323
Marketing letters : a journal of research in marketing
320
Journal of marketing communications
315
more ...
less ...
Source
All
ECONIS (ZBW)
111,627
Other ZBW resources
5,359
RePEc
1,977
USB Cologne (EcoSocSci)
1,778
EconStor
1,402
BASE
218
OLC EcoSci
62
USB Cologne (business full texts)
59
ArchiDok
5
more ...
less ...
Showing
1
-
10
of
122,487
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Role of employee responsiveness towards customer affective commitment and customer satisfaction in VUCA environment : a study on insurance segment
Paposa, Kamalpreet Kaur
;
Paposa, Sukhvinder Singh
- In:
International journal of public sector performance …
13
(
2024
)
2
,
pp. 178-189
Persistent link: https://www.econbiz.de/10015070787
Saved in:
2
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
3
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
4
How does employee commitment impact customers' attitudinal loyalty?
Agyeiwaah, Elizabeth
;
Dayour, Frederick
;
Zhou, Yong
- In:
Journal of hospitality and tourism insights
5
(
2022
)
2
,
pp. 350-376
Persistent link: https://www.econbiz.de/10013189278
Saved in:
5
Redesigning rewards for improved fairness perception and loyalty
Hareendrakumar VR
;
Subramoniam, Suresh
;
Nizar Hussain, M.
- In:
Vision : the journal of business perspective
24
(
2020
)
4
,
pp. 481-495
Persistent link: https://www.econbiz.de/10012388331
Saved in:
6
The moderating effect of competitive status on the relationship between customer satisfaction and retention
Chen, Chun-mei
;
Liu, Hsian-Ming
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 721-744
Persistent link: https://www.econbiz.de/10012199782
Saved in:
7
Relationship among loyalty, satisfaction and intention : the mediating role of trust
Lerbin, R.
;
Aritonang, R.
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 1608-1620
Persistent link: https://www.econbiz.de/10011764733
Saved in:
8
From customer readiness to customer retention : the mediating role of customer psychological and behavioral engagement
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
; …
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1799-1829
Persistent link: https://www.econbiz.de/10013352641
Saved in:
9
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
10
Well-being, affective commitment and job satisfaction : influences on turnover intentions in casual dining employees
DiPietro, Robin B.
;
Moreo, Andrew
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 139-163
Persistent link: https://www.econbiz.de/10012256124
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->