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The impact of service system d...
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Consumer behaviour
15
Dienstleistungsqualität
12
Konsumentenverhalten
12
Service quality
12
USA
12
United States
12
Theorie
8
Theory
8
Hospital
7
Krankenhaus
7
Services
6
Beziehungsmarketing
5
Customer satisfaction
5
Dienstleistungssektor
5
Gastgewerbe
5
Hospitality industry
5
Innovation
5
Kundenzufriedenheit
5
Relationship marketing
5
Service industry
5
Business services
4
Cognition
4
Dienstleistungsmanagement
4
Health care
4
Hotel industry
4
Hotellerie
4
Kognition
4
Marketing
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Service management
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Service operations
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Services management
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Social network
4
Soziales Netzwerk
4
Unternehmensdienstleistung
4
Customer experience
3
Customer service
3
Dienstleistung
3
Discrete choice
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Verma, Rohit
104
Hu, Paul Jen-Hwa
46
Plaschka, Gerhard
11
Hu, Han-fen
10
Victorino, Liana
10
Ding, David Xin
8
Joglekar, Nitin
8
Chen, Hsinchun
7
Fang, Xiao
7
Moore, William L.
7
Wardell, Don G.
7
Wei, Chih-Ping
7
van der Rhee, Bo
6
Brown, Susan A.
5
Lee, Yen-Hsien
5
Pullman, Madeleine E.
5
Zhang, Jie J.
5
Boyer, Kenneth K.
4
Cheng, Tsang-Hsiang
4
Dixon, Michael
4
Goodale, John C.
4
Iqbal, Zafar
4
Karniouchina, Ekaterina V.
4
Yen, HsiuJu Rebecca
4
Chakraborty, Indranil
3
Cui, Dai
3
Ding, Xin David
3
Huang, Yang
3
Liu Sheng, Olivia R.
3
Louviere, Jordan J.
3
Moskowitz, Herbert
3
Plante, Robert D.
3
Rhee, Bo van der
3
Sheng, Olivia R. Liu
3
Thompson, Gary M.
3
Tsai, Weiyu
3
Al-Gahtani, Said S.
2
Anderson, Chris K.
2
Butierez, Cynthia
2
Choi, Sunmee
2
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QUIS <12, 2011, Ithaca, NY>
1
QUIS <14., 2015, Shanghai>
1
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Journal of Service Management
16
Decision support systems : DSS ; the international journal
11
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
8
Journal of service management
8
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Journal of management information systems : JMIS
6
Production and operations management : an international journal of the Production and Operations Management Society
6
Decision line
4
International journal of production economics
3
Journal of business research : JBR
3
Journal of operations management
3
Journal of organizational computing and electronic commerce
3
Management information systems : mis quarterly
3
Research handbook on services management
3
The journal of product innovation management : an internat. publication of the Product Development & Management Association
3
Decision sciences : DS
2
Electronic commerce research and applications
2
European journal of operational research : EJOR
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information systems research : ISR
2
Information systems research : ISR ; an information systems journal of the Institute for Operations Research and the Management Sciences
2
International Journal of Operations & Production Management
2
International journal of service industry management : IJSIM
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Journal of the Association for Information Science & Technology
2
Operations research, Management science : OR MS ; the international literature digest
2
Agglomeration and firm performance
1
Boston University School of Managment Working Paper
1
Business Process Management Journal
1
California management review : CMR
1
Cornell hospitality quarterly : CQ
1
Corporate strategies & innovations in the emerging global economy
1
Decision Sciences
1
European Journal of Operational Research
1
European Planning Studies
1
Handbook of logistics and supply-chain management
1
Handbook of new product development management
1
Information systems management
1
International Journal of Production Economics
1
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ECONIS (ZBW)
71
OLC EcoSci
54
Other ZBW resources
23
RePEc
10
USB Cologne (EcoSocSci)
2
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71
QUIS 12 : expanding the definition of service excellence and quality in service
Verma, Rohit
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009619183
Saved in:
72
How does concentration affect hotels' performance? : an empirical study of USA panel data
Segarra-Oña, Marival
;
Peiró-Signes, Angel
;
Verma, Rohit
- In:
Tourist clusters, destinations and competitiveness : …
,
(pp. 124-135)
.
2016
Persistent link: https://www.econbiz.de/10011458459
Saved in:
73
Signaling eco-certification : implications for service coproduction and resource efficiency
Zhang, Jie Jennifer
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
25
(
2014
)
4
,
pp. 494-511
Persistent link: https://www.econbiz.de/10010405216
Saved in:
74
Using revealed- and stated-preference customer choice models for making pricing decisions in services : an illustration from the hospitality industry
MacDonald, Leo
;
Anderson, Chris K.
;
Verma, Rohit
- In:
Journal of revenue and pricing management
11
(
2012
)
2
,
pp. 160-174
Persistent link: https://www.econbiz.de/10009561150
Saved in:
75
Issues in the use of ratings-based versus choice-based conjoint analysis in operations management research
Karniouchina, Ekaterina V.
;
Moore, William L.
;
Rhee, Bo …
- In:
European journal of operational research : EJOR
197
(
2009
)
1
,
pp. 340-348
Persistent link: https://www.econbiz.de/10003829064
Saved in:
76
Operations & supply chain management : world class theory and practice
Verma, Rohit
;
Boyer, Kenneth K.
-
2010
-
1. ed., internat. student ed.
Persistent link: https://www.econbiz.de/10003798430
Saved in:
77
Outback Steakhouse in Korea : a commentary
Verma, Rohit
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
1
,
pp. 79-81
Persistent link: https://www.econbiz.de/10003656386
Saved in:
78
Examining the characteristics and managerial challenges of professional services : an empirical study of management consultancy in the travel, tourism, and hospitality sector
Brandon-Jones, Alistair
;
Lewis, Michael
;
Verma, Rohit
; …
- In:
Journal of operations management
42/43
(
2016
),
pp. 9-24
Persistent link: https://www.econbiz.de/10011492297
Saved in:
79
"Seen, but not heard!" predicting M&A outcomes from the customer perspective
Plaschka, Gerhard
;
Verma, Rohit
;
Squeo, Douglas
- In:
Transatlantic mergers & acquisitions : opportunities …
,
(pp. 260-273)
.
2005
Persistent link: https://www.econbiz.de/10003244505
Saved in:
80
Using conjoint analysis to help design product platforms
Moore, William L.
;
Louviere, Jordan J.
;
Verma, Rohit
-
1998
Persistent link: https://www.econbiz.de/10000996257
Saved in:
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