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Social value : a service science perspective
Spohrer, Jim; Demirkan, Haluk; Lyons, Kelly - In: Service systems science, (pp. 3-35). 2016
Persistent link: https://www.econbiz.de/10011578936
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Customer participation management : developing a comprehensive framework and a research agenda
Mustak, Mekhail; Jaakkola, Elina; Halinen, Aino; … - In: Journal of service management 27 (2016) 3, pp. 250-275
Persistent link: https://www.econbiz.de/10011583407
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Co-production of service experiences : insights from the cultural sector
Minkiewicz, Joanna; Bridson, Kerrie; Evans, Jody - In: The journal of services marketing 30 (2016) 7, pp. 749-761
Persistent link: https://www.econbiz.de/10011590919
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Using blueprinting and benchmarking to identify marketing resources that help co-create customer value
Ceric, Arnela; D'Alessandro, Steven; Soutar, Geoffrey N.; … - In: Journal of business research : JBR 69 (2016) 12, pp. 5653-5661
Persistent link: https://www.econbiz.de/10011597433
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Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris; Larbig, Christine - In: Journal of service research : JSR 21 (2018) 1, pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
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Representative co-production : broadening the scope of the public service logic
Eriksson, Erik Masao - In: Public management review 21 (2019) 2, pp. 291-314
Persistent link: https://www.econbiz.de/10012178734
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Effectiveness of IT service management capability : value co-creation and value facilitation mechanisms
Winkler, Till J.; Wulf, Jochen - In: Journal of management information systems : JMIS 36 (2019) 2, pp. 639-675
Persistent link: https://www.econbiz.de/10012198601
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Value co-creation in health care : a phenomenological examination of the doctor-patient encounter
Osei-Frimpong, Kofi; Owusu-Frimpong, Nana - In: Journal of nonprofit & public sector marketing 29 (2017) 4, pp. 365-384
Persistent link: https://www.econbiz.de/10011783973
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Toward a public service management : past, present, and future directions
Hodgkinson, Ian R.; Hannibal, Claire; Keating, Byron W.; … - In: Journal of service management 28 (2017) 5, pp. 998-1023
Persistent link: https://www.econbiz.de/10011801854
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Case study of sustainable service design in the hospitality industry
Chen, Yi-An; Chen, Chun Liang - In: Chinese management studies 16 (2022) 1, pp. 162-196
Persistent link: https://www.econbiz.de/10012886173