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Hybride Wertschöpfung : Mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
Thomas, Oliver - 2010
Geschäftsmodelle -- IT-gestützte Wertschöpfungspartnerschaften zur Integration von Produktion und Dienstleistung im Maschinen- und …Die Grenzen zwischen Sach- und Dienstleistung verschwimmen zunehmend – Produkte sind in der Regel hybrid. Sie sind als …
Persistent link: https://www.econbiz.de/10014424889
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Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
Thomas, Oliver (ed.) - 2010
Persistent link: https://www.econbiz.de/10003929535
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Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru; Vargo, Stephen L. - In: The journal of services marketing 29 (2015) 6/7, pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
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The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven; Wittkowski, Kristina; Handrich, Matthias - In: Journal of the Academy of Marketing Science 43 (2015) 3, pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
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Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J. - In: The journal of services marketing 30 (2016) 3, pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
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Customer experience from a self-service system perspective
Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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Customer-perceived service wellbeing in a transformative framework : research propositions in the area of health services
Islam, Shahidul; Muhamad, Nazlida; Sumardi, Wardah Hakimah - In: International review on public and non-profit marketing 19 (2022) 1, pp. 219-245
Persistent link: https://www.econbiz.de/10013168702
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In their shoes: co-creating value from deaf/hearing perspectives
Abney, Alexandra K.; White, Allyn; Shanahan, Kevin J.; … - In: The journal of services marketing 31 (2017) 4/5, pp. 313-325
Persistent link: https://www.econbiz.de/10011742684
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Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
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Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata; Barrios, Andrés; Didonet, Simone Regina - In: The journal of services marketing 37 (2023) 7, pp. 851-861
Persistent link: https://www.econbiz.de/10014333402