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1
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
2
Measuring the return of quality investments
Coelho, Pedro S.
;
Vilares, Manuel J.
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 21-42
Persistent link: https://www.econbiz.de/10003957147
Saved in:
3
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
4
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
5
Consumer complaint behaviour in telecommunications : the case of mobile phone users in Spain
Garín-Muñoz, Teresa
;
Pérez Amaral, Teodosio
;
Gijón, …
- In:
Telecommunications policy : the international journal …
40
(
2016
)
8
,
pp. 804-820
Persistent link: https://www.econbiz.de/10011621585
Saved in:
6
The quality of mobile phone services provided by Romanian operators, from consumers' perspective
Pleşea, Doru Alexandru
;
Sârbu, Roxana
;
Kato, Zoltan
- In:
Amfiteatru economic : an economic and business research …
15
(
2013
)
34
,
pp. 312-326
Persistent link: https://www.econbiz.de/10010343785
Saved in:
7
A gap analysis of customer perceptions and expectations of service quality amongst mobile telephony companies in Ghana
Puni, Albert
;
Okoe, Abednego Feehi
;
Damnyag, John B.
- In:
Journal of management and strategy : JMS
5
(
2014
)
3
,
pp. 60-70
Persistent link: https://www.econbiz.de/10010440692
Saved in:
8
Customer loyalty and approach of service providers : an empirical study of mobile airtime service industry in India
Das Gupta, Devashish
;
Sharma, Atul
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 342-364
Persistent link: https://www.econbiz.de/10003900813
Saved in:
9
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
10
A pilot study of the Hong Kong smartphone market : how service quality affects repurchase intention via customer satisfaction and attitudinal loyalty
Ng, Holly
;
Li, Tilo
;
Yeung, Marine
- In:
International journal of business & management : IJoBM
8
(
2020
)
2
,
pp. 93-109
Persistent link: https://www.econbiz.de/10012395746
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