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1
Optimizing daily agent scheduling in a multiskill call center
Avramidis, Athanassios N.
;
Chan, Wyean
;
Gendreau, Michel
; …
- In:
European journal of operational research : EJOR
200
(
2009/10
)
3
,
pp. 822-832
Persistent link: https://www.econbiz.de/10003892385
Saved in:
2
Optimal Balanced control for call centers
Bhulai, Sandjai
;
Farenhorst-Yuan, Taoying
;
Heidergott, Bernd
-
2010
Persistent link: https://www.econbiz.de/10003934272
Saved in:
3
A stochastic programming model for scheduling call centers with global Service Level Agreements
Robbins, Thomas R.
;
Harrison, Terry P.
- In:
European journal of operational research : EJOR
207
(
2010
)
3
,
pp. 1608-1619
Persistent link: https://www.econbiz.de/10008702094
Saved in:
4
Agent scheduling in a multiskill call center
Pisacane, Ornella
- In:
4OR : a quarterly journal of operations research
7
(
2009
)
2
,
pp. 199-202
Persistent link: https://www.econbiz.de/10003856168
Saved in:
5
Performance analysis and optimization of inbound call centers
Stolletz, Raik
-
2003
Persistent link: https://www.econbiz.de/10001751596
Saved in:
6
Establishing call-centre staffing levels using aggregate planning and simulation approach
Barbosa-Correa, Rodrigo
;
Santander-Mercado, Alcides
; …
- In:
European journal of industrial engineering : EJIE
14
(
2020
)
1
,
pp. 1-33
Persistent link: https://www.econbiz.de/10012198676
Saved in:
7
Mathematical models and solution approach for cross-training staff scheduling at call centers
Taskiran, Gamze Kilincli
;
Zhang, Xinhui
- In:
Computers & operations research : and their …
87
(
2017
),
pp. 258-269
Persistent link: https://www.econbiz.de/10011743597
Saved in:
8
Operator staffing and scheduling for an IT-help call centre
Alfares, Hesham K.
- In:
European journal of industrial engineering : EJIE
1
(
2007
)
4
,
pp. 414-430
Persistent link: https://www.econbiz.de/10003787472
Saved in:
9
Responding to unexpected overloads in large-scale service systems
Perry, Ohad
;
Whitt, Ward
- In:
Management science : journal of the Institute for …
55
(
2009
)
8
,
pp. 1353-1367
Persistent link: https://www.econbiz.de/10003885438
Saved in:
10
Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Helber, Stefan
;
Henken, Kirsten
- In:
OR spectrum : quantitative approaches in management
32
(
2010
)
1
,
pp. 109-134
Persistent link: https://www.econbiz.de/10003935919
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