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Managing Consumer Services : Factory or Theater?
Baglieri, Enzo - 2014
The future of consumer service. Introduction -- 1. Factories or theaters? The future of service -- 2. The industrialization of services -- 3. High tech vs. high touch: the role of human intermediation in information intensive services.- 4. Connecting factory to theater: lessons from a case study...
Persistent link: https://www.econbiz.de/10014020411
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Managing consumer services : factory or theater?
Baglieri, Enzo (ed.) - 2014
Persistent link: https://www.econbiz.de/10010476951
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Including customers in health service design
Perrott, Bruce E. - In: Health marketing quarterly 30 (2013) 2, pp. 114-127
Persistent link: https://www.econbiz.de/10009767259
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A framework for innovative service design
Furrer, Olivier; Sudharshan, Devanathan; Tsiotsou, … - In: The service industries journal 36 (2016) 9/10, pp. 452-471
Persistent link: https://www.econbiz.de/10011579233
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Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.; Lusch, Robert F. - In: Journal of service research : JSR 18 (2015) 1, pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
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Dialogic co-creation and service innovation performance in high-tech companies
Hsieh, Jung-Kuei; Hsieh, Yi-Ching - In: Journal of business research : JBR 68 (2015) 11, pp. 2266-2271
Persistent link: https://www.econbiz.de/10011389327
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Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina; Helkkula, Anu; Aarikka-Stenroos, Leena - In: Journal of service management 26 (2015) 2, pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
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Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru; Vargo, Stephen L. - In: The journal of services marketing 29 (2015) 6/7, pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
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Servitization and operations management : a service dominant-logic approach
Smith, Laura; Maull, Roger; Ng, Irene - In: International journal of operations & production … 34 (2014) 2, pp. 242-269
Persistent link: https://www.econbiz.de/10010249723
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Factories or theatres? : the future of service
Baglieri, Enzo - In: Managing consumer services : factory or theater?, (pp. 1-24). 2014
Persistent link: https://www.econbiz.de/10010478160