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Relationship quality of an establisment and perceived value of a purchase

Sánchez-García, Javier; Moliner-Tena, Miguel A.; … - In: The service industries journal 27 (2007) 1/2, pp. 151-174

Persistent link: https://www.econbiz.de/10003454674

El efecto made in en la percepción de un producto industrial español en los mercados internacionales

Rodríguez-Artola, Rosa M.; Callarisa-Fiol, Lluis J.; … - In: Universia business review : revista trimestral de … 26 (2010), pp. 58-71

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Internal market orientation and its influence on the satisfaction of contact personnel

Tortosa-Edo, Vicent; Sánchez-García, Javier; … - In: The Service Industries Journal 30 (2008) 8, pp. 1279-1297

To verify the dimensions, reliability and validity of internal market orientation (IMO) as a scale of measurement of internal marketing, and using it to measure the effect of internal marketing on the satisfaction of contact personnel. Interviews were carried out with all the cashiers of the 16...

Persistent link: https://www.econbiz.de/10010973395

Perceived value and customer loyalty in financial services

Roig, Juan Carlos Fandos; Sánchez-García, Javier; … - In: The service industries journal 29 (2009) 5/6, pp. 775-789

Persistent link: https://www.econbiz.de/10003880578

Customer loyalty in clusters: perceived value and satisfaction as antecedents

Callarisa Fiol, Luis J.; Bigné Alcañiz, J. Enrique; … - In: Journal of business-to-business marketing 16 (2009) 3, pp. 276-316

Persistent link: https://www.econbiz.de/10003891860

Urban destination loyalty drivers and cross-national moderator effects : the case of Barcelona

Forgas-Coll, Santiago; Palau i Saumell, Ramon; … - In: Tourism management : research, policies, practice 33 (2012) 6, pp. 1309-1320

Persistent link: https://www.econbiz.de/10009576036

The influence of internal market orientation on external outcomes : the mediating role of employees’ attitudes

Tortosa Edo, Vicent; Llorens-Monzonís, Jaume; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 486-523

Persistent link: https://www.econbiz.de/10011400725

Tourist behavior intentions and the moderator effect of knowledge of UNESCO World Heritage Sites : the case of La Sagrada Família

Palau i Saumell, Ramon; Forgas-Coll, Santiago; … - In: Journal of travel research : a quarterly publication of … 52 (2013) 3, pp. 364-376

Persistent link: https://www.econbiz.de/10009749826

Consumer loyalty to an airline : online and offline antecedents

Forgas-Coll, Santiago; Palau i Saumell, Ramon; … - In: Customer-centric marketing strategies : tools for …, (pp. 530-549). 2013

Persistent link: https://www.econbiz.de/10009669504

Airline website loyalty formation and the moderating effects of gender and education

Forgas-Coll, Santiago; Palau i Saumell, Ramon; … - In: Service business 7 (2013) 2, pp. 255-274

Persistent link: https://www.econbiz.de/10009760432