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Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold - 1997 - 1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
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From a hotel guest to the '3.4 satisfied' customer
Gustavsson, Eva - In: Facts and figures : economic representations and practices, (pp. 175-203). 2000
Persistent link: https://www.econbiz.de/10003640203
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A new service development integrated model
Lee, Yu-cheng; Chen, Jih-kuang - In: The service industries journal 29 (2009) 11/12, pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
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A model to evaluate the effectiveness of enterprise training programmes
Fullard, Frank - In: International entrepreneurship and management journal 3 (2007) 3, pp. 263-276
Persistent link: https://www.econbiz.de/10003549116
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A critical review of techniques for classifying quality attributes in the Kano model
Mikulic, Josip; Prebežac, Darko - In: Managing service quality : MSQ ; an international journal 21 (2011) 1, pp. 46-66
Persistent link: https://www.econbiz.de/10008989021
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Measuring service quality in mid-scale hotels
Rauch, Dennis A.; Collins, Michael Dwain; Nale, Robert D.; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 87-106
Persistent link: https://www.econbiz.de/10010516506
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A conceptual framework for measuring e-fulfillment dimensions : a consumer perspective
Jain, Nikunj Kumar; Gajjar, Hasmukh; Shah, Bhavin J.; … - In: Journal of internet commerce 14 (2015) 3, pp. 363-383
Persistent link: https://www.econbiz.de/10011432437
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Integrating the Kano model into architectural design : quality measurement in mass-housing units
İpek Ek, Fatma; Çıkış, Şeniz - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 400-414
Persistent link: https://www.econbiz.de/10011300164
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Towards the fine-tuning of a predictive Kano model for supporting product and service design
Borgianni, Yuri; Rotini, Federico - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 263-283
Persistent link: https://www.econbiz.de/10011300207