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Customer relationship manageme...
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Relationship marketing
25,496
Beziehungsmarketing
25,495
Consumer behaviour
9,046
Konsumentenverhalten
9,046
Kundenzufriedenheit
5,530
Customer satisfaction
5,514
Service quality
3,972
Dienstleistungsqualität
3,971
Brand management
2,617
Markenführung
2,617
Deutschland
2,443
Germany
2,395
Lieferantenmanagement
2,311
Supplier relationship management
2,311
Theory
2,306
Theorie
2,304
Social Web
2,091
Social web
2,091
Marketingmanagement
1,920
Markenimage
1,915
Brand image
1,911
Marketing management
1,893
Kundenbindung
1,818
Electronic Commerce
1,779
E-commerce
1,674
Online-Marketing
1,635
Internet marketing
1,612
Kundenwert
1,522
Customer integration
1,486
Kundenintegration
1,486
Customer value
1,479
Vertrauen
1,441
Confidence
1,417
Einzelhandel
1,379
Retail trade
1,361
Brand
1,300
Kundenmanagement
1,288
Markenartikel
1,287
Online-Handel
1,280
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1,279
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3,491
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8,365
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30
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1,716
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1,343
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1,107
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1,107
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683
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678
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595
Case study
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Fallstudie
483
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417
Ratgeber
256
Guidebook
235
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198
Bibliografie enthalten
169
Bibliography included
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Lehrbuch
151
Conference paper
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148
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136
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120
Handbook
108
Handbuch
108
Conference proceedings
77
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64
Sammlung
64
Reprint
47
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27
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24
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24
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20
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20
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6,106
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Bruhn, Manfred
125
Homburg, Christian
116
Kumar, V.
80
Huber, Frank
61
Bauer, Hans H.
57
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
52
Herrmann, Andreas
51
Stauss, Bernd
48
Krafft, Manfred
46
Piller, Frank T.
46
Palmatier, Robert W.
40
Mattila, Anna S.
38
Gil Saura, Irene
37
Stock-Homburg, Ruth
37
Wiedmann, Klaus-Peter
36
Eggert, Andreas
34
Hippner, Hajo
34
Smith, Alan D.
33
Neslin, Scott A.
32
Schüller, Anne M.
32
Svensson, Göran
32
Thaichon, Park
32
Töpfer, Armin
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
Grönroos, Christian
31
Mittal, Vikas
31
Prentice, Catherine
31
Belz, Christian
30
Evanschitzky, Heiner
30
Kleinaltenkamp, Michael
30
Reichwald, Ralf
30
Reinartz, Werner J.
30
Sheth, Jagdish N.
30
Georgi, Dominik
29
Loureiro, Sandra Maria Correia
29
Grewal, Dhruv
28
Hennig-Thurau, Thorsten
28
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Springer Fachmedien Wiesbaden
91
IGI Global
17
Verlag Dr. Kovač
13
National Bureau of Economic Research
12
American Marketing Association
10
Books on Demand GmbH <Norderstedt>
10
Munich Business School
10
Fördergesellschaft Marketing an der Universität Augsburg
9
Haufe-Lexware GmbH & Co. KG
9
Nomos Verlagsgesellschaft
8
Universität St. Gallen
7
W. Kohlhammer GmbH
7
Harvard Graduate School of Business Administration
6
Logos Verlag Berlin
6
Springer-Verlag GmbH
6
Verlag Franz Vahlen
6
AMACOM
5
Edward Elgar Publishing
5
Information Resources Management Association
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Universität Mannheim
5
Eric Cuvillier <Firma>
4
Erich-Schmidt-Verlag
4
Fachhochschule Reutlingen / European School of Business
4
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
Shaker Verlag
4
Springer Gabler <Firma>
4
Technische Universität Dresden
4
Wiley-VCH
4
De Gruyter Oldenbourg
3
Erasmus Research Institute of Management
3
Forschungsinstitut für Absatz und Handel <Sankt Gallen>
3
Friedrich-Schiller-Universität Jena
3
GABAL-Verlag GmbH
3
Institut Arbeit und Technik
3
Institut für Marktorientierte Unternehmensführung Mannheim
3
NetLibrary, Inc
3
RWTH Aachen
3
Springer International Publishing
3
Svenska Handelshögskolan <Helsinki>
3
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Journal of business research : JBR
653
Journal of retailing and consumer services
583
Industrial marketing management : the international journal for industrial and high-tech firms
407
SpringerLink / Bücher
343
International journal of hospitality management
299
The journal of services marketing
225
The journal of business & industrial marketing
197
The service industries journal
188
Journal of the Academy of Marketing Science
173
Journal of strategic marketing
172
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Tourism management : research, policies, practice
115
Gabler Edition Wissenschaft
111
Journal of service management
111
Psychology & marketing
110
The journal of product & brand management
110
Journal of retailing
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Marketing intelligence & planning
106
Cogent business & management
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
European journal of marketing : EJM
98
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
83
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Springer eBook Collection / Business and Economics
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
75
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
Journal of financial services marketing : JFSM
70
Business horizons
69
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ECONIS (ZBW)
26,394
USB Cologne (EcoSocSci)
887
USB Cologne (business full texts)
47
BASE
11
EconStor
7
RePEc
4
Other ZBW resources
1
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141
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141
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Saved in:
142
Study on consumer perception & brand loyalty towards Hyundai in Vijayawada
Kumar, M. Sandeep
;
Rajeswari, B.
;
Kumar, D. Prasanna
; …
- In:
International journal of economic research
13
(
2016
)
1
,
pp. 383-394
Persistent link: https://www.econbiz.de/10011560913
Saved in:
143
An empirical study on customer retention and customer loyalty
Alhawari, Damer
- In:
International journal of information systems and change …
7
(
2015
)
3
,
pp. 183-202
Persistent link: https://www.econbiz.de/10011540322
Saved in:
144
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
145
Customer value and customer loyalty : is competition a missing link?
Chen, Shu-Ching
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 107-116
Persistent link: https://www.econbiz.de/10010468491
Saved in:
146
From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C.
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
Saved in:
147
Resisting temptation : gender differences in customer loyalty in the presence of a more attractive alternative
Melnyk, Valentyna
- In:
Australasian marketing journal
22
(
2014
)
4
,
pp. 335-341
Persistent link: https://www.econbiz.de/10010472721
Saved in:
148
Computer-mediated marketing strategies : social media and online brand communities
Bowen, Gordon
(
ed.
);
Ozuem, Wilson
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10010478050
Saved in:
149
Estimation of customer retention for Indian mobile telecommunicatio sector
Reddy, M. Ravindar
;
Ganesh, Srikanth
;
Rahul, T.
;
Mann, …
- In:
International journal of business information systems : …
16
(
2014
)
3
,
pp. 233-246
Persistent link: https://www.econbiz.de/10010478211
Saved in:
150
The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
-
2015
Persistent link: https://www.econbiz.de/10010478556
Saved in:
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