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Customer relationship manageme...
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Relationship marketing
25,496
Beziehungsmarketing
25,495
Consumer behaviour
9,046
Konsumentenverhalten
9,046
Kundenzufriedenheit
5,530
Customer satisfaction
5,514
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3,972
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3,971
Brand management
2,617
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2,617
Deutschland
2,443
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2,395
Lieferantenmanagement
2,311
Supplier relationship management
2,311
Theory
2,306
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2,304
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2,091
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2,091
Marketingmanagement
1,920
Markenimage
1,915
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1,911
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1,893
Kundenbindung
1,818
Electronic Commerce
1,779
E-commerce
1,674
Online-Marketing
1,635
Internet marketing
1,612
Kundenwert
1,522
Customer integration
1,486
Kundenintegration
1,486
Customer value
1,479
Vertrauen
1,441
Confidence
1,417
Einzelhandel
1,379
Retail trade
1,361
Brand
1,300
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1,288
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1,287
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1,280
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1,343
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1,107
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683
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678
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417
Ratgeber
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Bibliography included
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108
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Bruhn, Manfred
125
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116
Kumar, V.
80
Huber, Frank
61
Bauer, Hans H.
57
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
52
Herrmann, Andreas
51
Stauss, Bernd
48
Krafft, Manfred
46
Piller, Frank T.
46
Palmatier, Robert W.
40
Mattila, Anna S.
38
Gil Saura, Irene
37
Stock-Homburg, Ruth
37
Wiedmann, Klaus-Peter
36
Eggert, Andreas
34
Hippner, Hajo
34
Smith, Alan D.
33
Neslin, Scott A.
32
Schüller, Anne M.
32
Svensson, Göran
32
Thaichon, Park
32
Töpfer, Armin
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
Grönroos, Christian
31
Mittal, Vikas
31
Prentice, Catherine
31
Belz, Christian
30
Evanschitzky, Heiner
30
Kleinaltenkamp, Michael
30
Reichwald, Ralf
30
Reinartz, Werner J.
30
Sheth, Jagdish N.
30
Georgi, Dominik
29
Loureiro, Sandra Maria Correia
29
Grewal, Dhruv
28
Hennig-Thurau, Thorsten
28
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Springer Fachmedien Wiesbaden
91
IGI Global
17
Verlag Dr. Kovač
13
National Bureau of Economic Research
12
American Marketing Association
10
Books on Demand GmbH <Norderstedt>
10
Munich Business School
10
Fördergesellschaft Marketing an der Universität Augsburg
9
Haufe-Lexware GmbH & Co. KG
9
Nomos Verlagsgesellschaft
8
Universität St. Gallen
7
W. Kohlhammer GmbH
7
Harvard Graduate School of Business Administration
6
Logos Verlag Berlin
6
Springer-Verlag GmbH
6
Verlag Franz Vahlen
6
AMACOM
5
Edward Elgar Publishing
5
Information Resources Management Association
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Universität Mannheim
5
Eric Cuvillier <Firma>
4
Erich-Schmidt-Verlag
4
Fachhochschule Reutlingen / European School of Business
4
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
Shaker Verlag
4
Springer Gabler <Firma>
4
Technische Universität Dresden
4
Wiley-VCH
4
De Gruyter Oldenbourg
3
Erasmus Research Institute of Management
3
Forschungsinstitut für Absatz und Handel <Sankt Gallen>
3
Friedrich-Schiller-Universität Jena
3
GABAL-Verlag GmbH
3
Institut Arbeit und Technik
3
Institut für Marktorientierte Unternehmensführung Mannheim
3
NetLibrary, Inc
3
RWTH Aachen
3
Springer International Publishing
3
Svenska Handelshögskolan <Helsinki>
3
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Journal of business research : JBR
653
Journal of retailing and consumer services
583
Industrial marketing management : the international journal for industrial and high-tech firms
407
SpringerLink / Bücher
343
International journal of hospitality management
299
The journal of services marketing
225
The journal of business & industrial marketing
197
The service industries journal
188
Journal of the Academy of Marketing Science
173
Journal of strategic marketing
172
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Tourism management : research, policies, practice
115
Gabler Edition Wissenschaft
111
Journal of service management
111
Psychology & marketing
110
The journal of product & brand management
110
Journal of retailing
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Marketing intelligence & planning
106
Cogent business & management
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
European journal of marketing : EJM
98
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
83
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Springer eBook Collection / Business and Economics
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
75
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
Journal of financial services marketing : JFSM
70
Business horizons
69
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ECONIS (ZBW)
26,394
USB Cologne (EcoSocSci)
887
USB Cologne (business full texts)
47
BASE
11
EconStor
7
RePEc
4
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1
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26,911
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26911
Effects of social media on firm performance and customer relations : evidence from Ghana
Asare, Evans Kwabena
;
Li, Kaodui
;
Osei-Assibey, Bonsu …
- In:
Business and Economic Research : BER
10
(
2020
)
1
,
pp. 101-111
Persistent link: https://www.econbiz.de/10012219826
Saved in:
26912
Breakthrough analytics for business acceleration
Garrow, Laurie A.
;
Ferguson, Mark
;
Cross, Robert G.
- In:
Journal of revenue and pricing management
11
(
2012
)
2
,
pp. 243-249
Persistent link: https://www.econbiz.de/10009562282
Saved in:
26913
Enhancing destination loyalty through online presence in the tourism industry in South-East Nigeria
Obiora, J. N.
;
Nwokorie, E. C.
- In:
Accounting and taxation review : A&TR
3
(
2019
)
1
,
pp. 69-81
Persistent link: https://www.econbiz.de/10012204081
Saved in:
26914
The effect of electronic customer relationship management on customer relationship quality : evidence from Mellat Bank of Arak City
Najafi, Azizallah
;
Rezaei, Salem
;
Rodi, Aref Dosti
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
3
,
pp. 539-548
Persistent link: https://www.econbiz.de/10012209354
Saved in:
26915
Factors affecting customer's tendency to online shopping
Yadollahzade Tabari, Naser Ali
;
Abroud, Elham
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
3
,
pp. 549-556
Persistent link: https://www.econbiz.de/10012209363
Saved in:
26916
The breaking of bonds : a systematized review of detachment in interpersonal and customer relationships
Eckardt, Falkor
;
Spies, Hester
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
3
,
pp. 147-188
Persistent link: https://www.econbiz.de/10015049871
Saved in:
26917
Empathy and grit enhance customer oriented selling
Schwepker, Charles H. <Jr.>
;
Good, Megan C.
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
3
,
pp. 220-243
Persistent link: https://www.econbiz.de/10015049876
Saved in:
26918
Is digital social communication effective for social relationship? : a study of online brand communities
Chakraborty, Uttam
;
Biswal, Santosh Kumar
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
2
,
pp. 94-118
Persistent link: https://www.econbiz.de/10014567152
Saved in:
26919
Customers' positive WOM toward m-banking : a standpoint of extended fairness theory and value-in-use
Lê Xuân Cù
- In:
Journal of science and technology policy management : JSTPM
15
(
2024
)
4
,
pp. 863-885
Persistent link: https://www.econbiz.de/10015055787
Saved in:
26920
How do customers' environmental efforts diffuse to suppliers : the role of customers' characteristics and suppliers' digital technology capability
Feng, Yunting
;
Zhu, Qinghua
- In:
International journal of operations & production management
44
(
2024
)
9
,
pp. 1676-1706
Persistent link: https://www.econbiz.de/10015055759
Saved in:
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