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Secret service : hidden systems that deliver unforgettable customer service
DiJulius, John R. - 2003
Persistent link: https://www.econbiz.de/10004766229
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Performance Research Associates' Delivering knock your socks off service
Zemke, Ron - 2003 - 3. ed. / rev. Ron Zemke
Persistent link: https://www.econbiz.de/10004766582
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The agile manager's guide to extraordinary customer service
Gage, Susan M. - 1999
Persistent link: https://www.econbiz.de/10004767001
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Supply chain management : strategy, planning, and operation
Chopra, Sunil; Meindl, Peter - 2001
Persistent link: https://www.econbiz.de/10004731923
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Call centre customer care : pocketbook
Applegarth, Michael; Guttridge, Adrian; Posner, Keith - 2005 - 2. ed.
Persistent link: https://www.econbiz.de/10004818946
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Service operations management : improving service delivery
Johnston, Robert; Clark, Graham - 2005 - 2. ed.
Persistent link: https://www.econbiz.de/10004823593
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Passionate and profitable : why customer strategies fail and ten steps to do them right
Arussy, Lior - 2005
Persistent link: https://www.econbiz.de/10004825017
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The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization
Spector, Robert; McCarthy, Patrick - 2005
Persistent link: https://www.econbiz.de/10004826687
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Financial exclusion
Carbó, Santiago; Gardener, Edward P. M.; Molyneux, Philip - 2005
Persistent link: https://www.econbiz.de/10004826756