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Be the elephant
Kaplan, Steve - 2006
Persistent link: https://www.econbiz.de/10004907879
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The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
Price, Bill; Jaffe, David - 2008
Persistent link: https://www.econbiz.de/10004910141
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Making meaning : how successful businesses deliver meaningful customer experiences
Diller, Stephen; Shedroff, Nathan; Rhea, Darrel - 2006
Persistent link: https://www.econbiz.de/10004863461
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Customer satisfaction : the customer experience through the customer's eyes
Hill, Nigel; Roche, Greg; Allen, Rachel - 2007
Persistent link: https://www.econbiz.de/10004894606
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Take their breath away : how imaginative service creates devoted customers
Bell, Chip R.; Patterson, John R. - 2009
Persistent link: https://www.econbiz.de/10004938903
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Integrating e-business models for government solutions : citizen-centric service oriented methodologies and processes
Chhabra, Susheel (contributor); Muneesh Kumar (contributor) - 2009
Persistent link: https://www.econbiz.de/10004939119
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Buying styles : simple lessons for selling the way your customer buys
Wilkinson, Michael (contributor) - 2009
Persistent link: https://www.econbiz.de/10004940634
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The Satisfaction of Change : How Knowledge and Innovation Overcome Loyalty in Decision-Making Processes
Del Giudice, Manlio - 2017
This book analyzes the impact of the digital economy on customer satisfaction, shopping experience, resistance to change, script theory, and loyalty. The model introduced assumes that online markets have led to a redefinition of the concepts of loyalty and shopping scripts as a way to reduce...
Persistent link: https://www.econbiz.de/10012396317
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Stärkung von Retailer Brands im Automobilhandel zur Steigerung der Kundenloyalität
Roßmann, Patrick - 2019
Persistent link: https://www.econbiz.de/10011980068