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Suppliers' power relationships with industrial key customers
Lacoste, Sylvie; Blois, Keith J. - In: The journal of business & industrial marketing 30 (2015) 5, pp. 562-571
Persistent link: https://www.econbiz.de/10011339880
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The strategic value of niche importers in international marketing channels
Hammervoll, Trond; Toften, Kjell - In: International journal of globalisation and small … 6 (2014) 2, pp. 119-129
Persistent link: https://www.econbiz.de/10011348082
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Effects of the organization-public relational gap between experiential and expected relationship outcomes : relational gap analysis
Kang, Minjeong - In: Journal of communication management : an international … 17 (2013) 1, pp. 40-55
Persistent link: https://www.econbiz.de/10009723531
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Pareto-principle application in non-IT supported CRM processes : a case study of a Dutch manufacturing SME
Elbeltagi, Ibrahim; Kempen, Thijs; Garcia, Elaine - In: Business process management journal 20 (2014) 1, pp. 129-150
Persistent link: https://www.econbiz.de/10010246787
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Social media's impact on organizational performance and entrepreneurial orientation in organizations
Farzana Parveen; Noor Ismawati Jaafar; Sulaiman Ainin - In: Management decision : MD 54 (2016) 9, pp. 2208-2234
Persistent link: https://www.econbiz.de/10011551567
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Relationship marketing research (1983-2012) : an academic review and classification
Yadav, Brijesh Kumar; Singh, Abhijeet - In: International journal of electronic customer … 8 (2014) 4, pp. 221-250
Persistent link: https://www.econbiz.de/10011471518
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The determinants of service recovery in the retail industry : a study of micro and small enterprises in Ghana
Crabbe, Margaret J.; Acquaah, Moses - In: African journal of economic and management studies : AJEMS 7 (2016) 1, pp. 54-74
Persistent link: https://www.econbiz.de/10011560487
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Evaluation of the influence of a chosen element of insurance companies' employees behaviour on specific aspects of customer relations management
Grzebieniak, Andrzej - In: Olsztyn economic journal 8 (2013) 2, pp. 177-187
Persistent link: https://www.econbiz.de/10010506161
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The role of customer relations for innovativeness and customer satisfaction : a comparison of service industries
Bellingkrodt, Silvia; Wallenburg, Carl Marcus - In: The international journal of logistics management 26 (2015) 2, pp. 254-274
Persistent link: https://www.econbiz.de/10011478920
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Customer perceptions of the value of new packaging technologies
Hakola, Jenni - In: The journal of business & industrial marketing 28 (2013) 8, pp. 649-659
Persistent link: https://www.econbiz.de/10010222166