Li, Loic Pengtao; Juric, Biljana; Brodie, Roderick J. - In: Journal of Service Management 29 (2018) 3, pp. 491-516
Purpose: Valence is one of the key dimensions underlying actor engagement, yet there is limited research to provide a comprehensive understanding of the concept. The purpose of this paper is to conceptualise engagement valence in actor networks and develop an agenda for future research....