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The role of customer contact e...
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Dabholkar, Pratibha A.
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Journal of business research : JBR
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Psychology & marketing
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4
Journal of retailing
3
Journal of the Academy of Marketing Science
3
International journal of service industry management : IJSIM
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Journal of Business Research
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The role of customer contact employees as external customers : a conceptual framework for marketing strategy and future research
Dabholkar, Pratibha A.
;
Abston, Kristie A.
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 959-967
Persistent link: https://www.econbiz.de/10003731209
Saved in:
2
The role of customer contact employees as external customers: A conceptual framework for marketing strategy and future research
Dabholkar, Pratibha A.
;
Abston, Kristie A.
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 959-967
Persistent link: https://www.econbiz.de/10008065254
Saved in:
3
Questions about questionable research practices in the field of management : a guest commentary
Banks, George C.
;
O'Boyle, Ernest H.
;
Pollack, Jeffrey M.
; …
- In:
Journal of management : JOM
42
(
2016
)
1
,
pp. 5-20
Persistent link: https://www.econbiz.de/10011430683
Saved in:
4
Consequences of forcing consumers to use technology-based self-service
Reinders, Machiel J.
;
Dabholkar, Pratibha A.
;
Frambach, …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 107-123
Persistent link: https://www.econbiz.de/10003776093
Saved in:
5
Increasing the attractiveness of mass customization : the role of complementary on-line services and range of options
Dellaert, Benedict G. C.
;
Dabholkar, Pratibha A.
- In:
International journal of electronic commerce : IJEC
13
(
2008/09
)
3
,
pp. 43-70
Persistent link: https://www.econbiz.de/10003838274
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6
A dual-sequence framework for B2C relationship formation : moderating effects of employee communication style in online group chat
Dabholkar, Pratibha A.
;
Dolen, Willemijn M. van
; …
- In:
Psychology & marketing
26
(
2009
)
2
,
pp. 145-174
Persistent link: https://www.econbiz.de/10003812264
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7
The role of perceived control and gender in consumer reactions to download delays
Dabholkar, Pratibha A.
;
Sheng, Xiaojing
- In:
Journal of business research : JBR
62
(
2009
)
7
,
pp. 756-760
Persistent link: https://www.econbiz.de/10003862041
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8
Satisfaction with online commercial group chat : the influence of perceived technology attributes, chat group characteristics, and advisor communication style
Dolen, Willemijn M. van
;
Dabholkar, Pratibha A.
; …
- In:
Journal of retailing
83
(
2007
)
3
,
pp. 339-358
Persistent link: https://www.econbiz.de/10003517362
Saved in:
9
Consumer participation in using online recommendation agents : effects on satisfaction, trust, and purchase intentions
Dabholkar, Pratibha A.
;
Sheng, Xiaojing
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1433-1449
Persistent link: https://www.econbiz.de/10009579524
Saved in:
10
Service failure and recovery in using technology-based self-service : effects on user attributions and satisfaction
Dabholkar, Pratibha A.
;
Spaid, Brian I.
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1415-1432
Persistent link: https://www.econbiz.de/10009579525
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