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Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels
Mukherjee, Subhodeep; Manish Mohan Baral; Venkataiah, … - In: Decision : official journal of Indian Institute of … 48 (2021) 4, pp. 445-460
Persistent link: https://www.econbiz.de/10012796404
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Customer satisfaction in hotel services : a case study of Thanh Hoa Province, Vietnam
Quang Hieu Le; Thanh Xuan Thi Nguyen; Thanh Thuy Thi Le - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 919-927
Persistent link: https://www.econbiz.de/10012671513
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An empirical analysis of Lisbon hotel room rates determinants
Gomes, Conceição; Santos, Luís Lima; Malheiros, Cátia - In: International journal of procurement management 14 (2021) 3, pp. 380-399
Persistent link: https://www.econbiz.de/10012516051
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Why a new name? : the role of asset characteristics and broad market trends in predicting brand affiliation change in hotels
Blengini, Isabella; Das, Prashant - In: The Cornell hospitality quarterly 62 (2021) 2, pp. 173-197
Persistent link: https://www.econbiz.de/10012520144
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Examining the effects of environmentally-specific servant leadership on green work outcomes among hotel employees : the mediating role of climate for green creativity
Aboramadan, Mohammed; Kundi, Yasir Mansoor; Farao, Caterina - In: Journal of hospitality marketing & management 30 (2021) 8, pp. 929-956
Persistent link: https://www.econbiz.de/10012649562
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Understanding the opaque priority of safety measures and hotel customer choices after the COVID-19 pandemic : an application of discrete choice analysis
Park, Soona; Lehto, Xinran Y. - In: Journal of travel and tourism marketing 38 (2021) 7, pp. 653-665
Persistent link: https://www.econbiz.de/10012649865
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The impact of transformational leadership on the job satisfaction of internal employees and outsourced workers
Escortell, Raquel; Baquero, Asier; Delgado, Beatriz - In: Cogent business & management 7 (2020) 1, pp. 1-15
-star hotels in Spain. Across the sample, a high level of leadership in three of the four dimensions of transformational leadership …
Persistent link: https://www.econbiz.de/10012650342
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Analysing the relationship between hotels' internal marketing and employee engagement dimensions
Črnjar, Kristina; Dlačić, Jasmina; Milfelner, Borut - In: Market : review for marketing theory and practice 32 (2020), pp. 49-65
Persistent link: https://www.econbiz.de/10012652650
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Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.; Masadeh, Mousa A.; Al-Sabi, Samer M. - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 40-88
Persistent link: https://www.econbiz.de/10012583799
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Going beyond the curve : strategic measures to recover hotel activity in times of COVID-19
Garrido-Moreno, Aurora; García-Morales, Víctor J.; … - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012585714