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Customer value from a customer perspective : a comprehensive review
Graf, Albert; Maas, Peter - In: Service Value als Werttreiber : Konzepte, Messung und …, (pp. 59-87). 2014
Persistent link: https://www.econbiz.de/10010359525
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Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M. - In: International journal of hospitality management 35 (2013), pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
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Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye; Cole, Shu Tian - In: Tourism management : research, policies, practice 53 (2016), pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
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How service customers tidy their service quality perceptions
Georgantzas, Nicholas C.; Katsamakas, Evangelos - In: Human systems management : HSM 35 (2016) 2, pp. 129-139
Persistent link: https://www.econbiz.de/10011547920
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Customer input management in service processes : needs and tools
Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of business innovation and research 9 (2015) 1, pp. 100-114
Persistent link: https://www.econbiz.de/10011506876
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Customer expectations of remote maintenance services in the medical equipment industry
Paluch, Stefanie - In: Journal of service management 25 (2014) 5, pp. 639-653
Persistent link: https://www.econbiz.de/10010426056
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Service fairness and IS continuance model in cloud computing
Lawkobkit, Montri; Speece, Mark - In: International journal of internet and enterprise … 8 (2012/14) 3, pp. 263-285
Persistent link: https://www.econbiz.de/10010411256
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Service climate and customer satisfaction in a casino hotel : an exploratory case study
Kralj, Anna; Solnet, David - In: International journal of hospitality management 29 (2010) 4, pp. 711-719
Persistent link: https://www.econbiz.de/10008758170
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Kundenerfahrungen im Dienstleistungsprozess : eine theoretische und empirische Analyse
Mayer-Vorfelder, Matthias - 2012 - 1. Aufl.
Persistent link: https://www.econbiz.de/10009383982