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Patientenzufriedenheit mit amb...
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Customer satisfaction
15,560
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13,903
Service quality
6,874
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6,686
Consumer behaviour
5,917
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5,755
Relationship marketing
5,688
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5,645
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2,512
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2,503
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1,698
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1,662
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1,397
Gesundheitsversorgung
1,380
customer satisfaction
1,298
Satisfaction
1,132
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1,067
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1,042
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1,042
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1,042
Online retailing
1,033
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898
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842
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841
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834
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821
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813
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791
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790
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740
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737
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726
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694
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688
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Han, Heesup
70
Homburg, Christian
60
Mattila, Anna S.
41
Aksoy, Lerzan
35
Svensson, Göran
35
Mittal, Vikas
34
Gustafsson, Anders
31
Huber, Frank
31
Wong, IpKin Anthony
31
Söderlund, Magnus
29
Ringle, Christian M.
28
Usman, Osly
28
Prybutok, Victor R.
27
Gil Saura, Irene
26
Shahin, Arash
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Matzler, Kurt
24
Bauer, Hans H.
23
Bruhn, Manfred
23
Hyun, Sunghyup Sean
23
Evanschitzky, Heiner
22
Keiningham, Timothy
22
Bilgihan, Anil
21
Jang, Soocheong
21
Ryu, Kisang
20
Lee, Choong-Ki
19
Siciliani, Luigi
19
Spiller, Achim
19
Stauss, Bernd
19
Töpfer, Armin
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
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National Bureau of Economic Research
75
Springer Fachmedien Wiesbaden
32
Economics Research, World Bank Group
28
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
25
Verlag Dr. Kovač
17
Books on Demand GmbH <Norderstedt>
7
HAL
7
Nomos Verlagsgesellschaft
7
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
IGI Global
6
Mathematica Policy Research
6
Shaker Verlag
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
Erasmus Research Institute of Management
4
Eric Cuvillier <Firma>
4
Food and Drug Administration
4
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4
Taylor and Francis.
4
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4
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eSocialSciences
4
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
Institut für Gesundheits-System-Forschung
3
MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
3
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3
Springer-Verlag GmbH
3
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3
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3
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2
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2
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2
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2
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2
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2
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Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
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Journal of retailing and consumer services
425
International journal of hospitality management
382
Journal of business research : JBR
305
The journal of services marketing
194
Journal of Services Marketing
184
The service industries journal
177
Tourism management : research, policies, practice
177
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
154
International journal of contemporary hospitality management
141
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
102
The TQM journal : the international review of organizational improvement
98
Journal of service research : JSR
90
Service business
88
Journal of air transport management
87
SpringerLink / Bücher
86
Asia Pacific journal of marketing and logistics
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
83
International Journal of Contemporary Hospitality Management
79
International journal of productivity and quality management : IJPQM
79
NBER working paper series
76
Working paper / National Bureau of Economic Research, Inc.
74
Journal of service management
73
Journal of the Academy of Marketing Science
73
Health care management review : HCM review
72
International journal of quality and service sciences
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of strategic marketing
70
Health care management science
69
Total quality management & business excellence
69
The international journal of bank marketing : IJBM
66
International journal of services and operations management
65
International Journal of Quality & Reliability Management
63
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ECONIS (ZBW)
16,491
Other ZBW resources
1,515
RePEc
563
USB Cologne (EcoSocSci)
444
EconStor
122
BASE
80
USB Cologne (business full texts)
42
ArchiDok
1
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41
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41
Do hospitals that do the right thing have more satisfied patients?
Tajeu, Gabriel S.
;
Kazley, Abby Swanson
;
Menachemi, Nir
- In:
Health care management review : HCM review
40
(
2015
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10011374632
Saved in:
42
An empirical investigation to determine
patient
satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna
;
Anand, Byram
;
Bashir, Irfan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
Saved in:
43
Explaining hospital performance via the cube one framework
Massimino, Phoebe M.
;
Kopelman, Richard E.
;
Joseph, Meg L.
- In:
Journal of organizational effectiveness : people and …
2
(
2015
)
1
,
pp. 73-90
Persistent link: https://www.econbiz.de/10011302471
Saved in:
44
Using sentiment analysis to review
patient
satisfaction data located on the internet
Hopper, Anthony M.
;
Uriyo, Maria
- In:
Journal of health organization and management
29
(
2015
)
2
,
pp. 221-233
Persistent link: https://www.econbiz.de/10011303645
Saved in:
45
Effects of clinical pathway implementation on medical quality and
patient
satisfaction
Yeh, Tsu-Ming
;
Pai, Fan-Yun
;
Huang, Kai-I
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 583-601
Persistent link: https://www.econbiz.de/10011305642
Saved in:
46
Pricing distortions in Medicare's physician fee schedule and
patient
satisfaction with care quality and access
Brunt, Christopher, S.
;
Jensen, Gail A.
- In:
Health economics
23
(
2014
)
7
,
pp. 761-775
Persistent link: https://www.econbiz.de/10011306484
Saved in:
47
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
48
Patient
loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Saved in:
49
From
patient
surveys to organizational change : rational change processes and institutional forces
Flohr Nielsen, Jørn
;
Riiskjær, Erik
- In:
Journal of change management : an international journal
13
(
2013
)
2
,
pp. 179-205
Persistent link: https://www.econbiz.de/10009765010
Saved in:
50
Configural algorithms of
patient
satisfaction, participation in diagnostics, and treatement decisions' influences on hospital loyalty
Cheng, Chia-wen
;
Tseng, Ting-hsiang
;
Woodside, Arch G.
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 91-103
Persistent link: https://www.econbiz.de/10009747190
Saved in:
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