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Fulfilment of expectations mediating quality and satisfaction : the case of hospital service

Marimon, Frederic; Gil-Doménech, Dolors; Bastida, Ramon - In: Total quality management & business excellence 30 (2019) 2, pp. 201-220

Persistent link: https://www.econbiz.de/10012199739

Comparison of service quality between private and public hospitals : empirical evidences from Varanasi District in up

Singh, Preeti - In: Paradigm : the journal of Institute of Management Technology 17 (2013) 1/2, pp. 37-46

Persistent link: https://www.econbiz.de/10011759245

The effect of fQ model on patient's satisfaction in military hospitals in Jordan

Ajarmah, Balqees Salem; Hashem, Tareq N.; Swies, Rateb Jalil - In: International journal of productivity and quality … 20 (2017) 3, pp. 273-290

Persistent link: https://www.econbiz.de/10011751072

Value creation through lean management : a case study of healthcare service operations

Salam, Mohammad Asif; Khan, Sami A. - In: International journal of services and operations management 25 (2016) 3, pp. 275-293

Persistent link: https://www.econbiz.de/10011636447

Analyzing perceived healthcare service quality on patient related outcomes

Turan, Aygül; Buk, Tuba Bozaykut - In: International journal of quality and service sciences 8 (2016) 4, pp. 478-497

Persistent link: https://www.econbiz.de/10011641323

Service quality on patients satisfaction in federal medical centre, Keffi, Nasarawa State

Dauda, Abdullahi - In: Accounting and taxation review : A&TR 4 (2020) 3, pp. 41-53

Persistent link: https://www.econbiz.de/10012315253

Total quality management implementation and guest satisfaction in hospitality

Knežević, Miroslav; Čerović, Slobodan; Džamić, … - In: Amfiteatru economic : an economic and business research … 19 (2017) 44, pp. 124-143

Total quality management (TQM) has become a modern system of constant improvement of the quality of all company activities. The purpose of this study is to measure the expectations and satisfaction of the guests concerning the attribute quality of the hotel product. Furthermore obtained results...

Persistent link: https://www.econbiz.de/10011820628

The effect of patient quality measurements and HCAHPS patient satisfaction on hospital reimbursements

Chen, Hui-Chuan; Cates, Tommy; Taylor, Monty - In: Human systems management : HSM 42 (2023) 4, pp. 419-433

Persistent link: https://www.econbiz.de/10014342107

A study of service quality, corporate social responsibility, hospital image, and hospital value creation in Medan

Lubis, Arlina Nurbaity; Lumbanraja, Prihatin; Lubis, … - In: European research studies 20 (2017) 4B, pp. 125-133

Persistent link: https://www.econbiz.de/10012219568

Nurses perception of a hospital's process improvement on patient satisfaction

Choi, Yunsik; Fredendall, Lawrence D.; Roth, Aleda; … - In: Quality management journal : QMJ 31 (2024) 2, pp. 77-101

Persistent link: https://www.econbiz.de/10014545357