Fawcett, Stanley E.; Rhoads, Gary K.; Burnah, Phillip - In: Benchmarking: An International Journal 11 (2004) 4, pp. 346-360
For people to be the bridge to competitiveness, they must be hired and trained not simply for the work their hands can do, but also for their ability to think and learn and make a difference. Building a learning workforce requires that managers cultivate a great working environment and a culture...
