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The determinants of consumers’...
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Dienstleistung
25
Beziehungsmarketing
17
Relationship marketing
16
Consumer behaviour
14
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14
Marketing
14
Dienstleistungsqualität
13
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13
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11
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10
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10
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10
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8
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5
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transformative service research
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Bitner, Mary Jo
66
Ostrom, Amy L.
36
Zeithaml, Valarie A.
17
Jarvis, Cheryl Burke
16
Gremler, Dwayne D.
10
Brown, Stephen W.
9
Mende, Martin
9
Cadwallader, Susan
8
Meuter, Matthew L.
8
Brown, Stephen Walter
7
Anderson, Laurel
6
Fisk, Raymond P.
6
Gallan, Andrew S.
5
Parasuraman, A.
4
Ward, James C.
4
Bolton, Ruth N.
3
Bowen, David E.
3
Corus, Canan
3
Iacobucci, Dawn
3
Mohr, Lois A.
3
Morgan, Felicia N.
3
Rosenbaum, Mark S.
3
Bechkoff, Jennifer R.
2
Berry, Leonard L.
2
Boyd, Tom
2
Chandy, Rajesh K.
2
Field, Joy M.
2
Fombelle, Paul W.
2
Fotheringham, Darima
2
Freeman, Lynne
2
Giraldo, Mario
2
Goul, Michael
2
Greenacre, Luke
2
Gustafsson, Anders
2
Homburg, Christian
2
Huang, Ming-Hui
2
Jaskari, Minna-Maarit
2
Kardes, Frank R.
2
Lemon, Katherine N.
2
MacKenzie, Scott B
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Services Marketing Conference <7, 1988, Arlington, Va.>
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8
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6
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6
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4
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4
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3
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2
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2
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2
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1
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1
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1
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1
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1
Kellogg on branding : the marketing faculty of the Kellogg School of Management
1
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1
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1
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1
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1
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ECONIS (ZBW)
50
OLC EcoSci
42
RePEc
7
USB Cologne (EcoSocSci)
6
Other ZBW resources
4
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71
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
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72
Decoding costumer-firm relationships : how attachment styles help explain customers' preferences to closeness, repurchase intentions, and changes in relationship breadth
Mende, Martin
;
Bolton, Ruth N.
;
Bitner, Mary Jo
- In:
Journal of marketing research : JMR
50
(
2013
)
1
,
pp. 125-142
Persistent link: https://www.econbiz.de/10009715240
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73
What unhappy customers want
Grainer, Marc
;
Noble, Charles H.
;
Bitner, Mary Jo
; …
- In:
MIT sloan management review
55
(
2013/14
)
3
,
pp. 31-35
Persistent link: https://www.econbiz.de/10010354235
Saved in:
74
Relationships take two : customer attachment styles' influence on consumers' desire for close relationships and loyalty to the firm
Mende, Martin
;
Bolton, Ruth N.
;
Bitner, Mary Jo
- In:
MSI reports : working paper series
(
2009
)
3
,
pp. 23-49
Persistent link: https://www.econbiz.de/10003950175
Saved in:
75
The service imperative
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Business horizons
51
(
2008
)
1
,
pp. 39-46
Persistent link: https://www.econbiz.de/10003708228
Saved in:
76
The evolution and discovery of service science in business schools
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Services science : fundamentals, challenges and future …
,
(pp. 91-101)
.
2007
Persistent link: https://www.econbiz.de/10003605022
Saved in:
77
Technology infusion in service encounters
Bitner, Mary Jo
;
Brown, Stephen W.
;
Meuter, Matthew L.
- In:
Operations management : a strategic approach
,
(pp. 178-192)
.
2005
Persistent link: https://www.econbiz.de/10003120166
Saved in:
78
Special issue: Service marketing
Bitner, Mary Jo
(
contributor
)
Persistent link: https://www.econbiz.de/10004338155
Saved in:
79
Services marketing
Zeithaml, Valarie A.
;
Bitner, Mary Jo
-
1996
-
1. ed.
Persistent link: https://www.econbiz.de/10004302695
Saved in:
80
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
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