Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Global Business & Economics Review, published by and copyright Inderscience Publishers.

As organisations develop their customer knowledge practices, processes and competence, consumers and citizens need an increasingly sophisticated appreciation of the potential for, and nature of, consumer surveillance. The discussion in the paper is informed by an analysis of three typical...

This study aims to explore the role of customer knowledge management (CKM) and satisfaction as antecedents of customer trust, and the mediating function of customer trust in the knowledge-loyalty and satisfaction-loyalty in the Saudi banking sector. This study intends to provide light on the...