Similar Search Results

Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective

Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19

data were attained from the annual reports. Moreover, the study follows the SERVQUAL model's five dimensions (tangibles …

Persistent link: https://www.econbiz.de/10012297683

Service quality, customer satisfaction and loyalty in the Yemeni mobile service market

Akroush, Mamoun N.; Dawood, Shuhd A.; Affara, Israa B. - In: International journal of services, economics and management 7 (2015) 1, pp. 53-73

Persistent link: https://www.econbiz.de/10011607179

Redefining service quality scale with customer experience quality scale : a critical review

Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64

Persistent link: https://www.econbiz.de/10011593379

Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking

Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118

Persistent link: https://www.econbiz.de/10011914143

Relationship intention and service quality as combined competitive strategy

Mostert, Pierre; Luttig, Thelma - In: International journal of management & enterprise … 17 (2018) 1, pp. 76-92

Persistent link: https://www.econbiz.de/10011879629

Service quality dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman

Ananda S; Devesh, Sonal - In: Total quality management & business excellence 30 (2019) 16, pp. 1616-1629

Persistent link: https://www.econbiz.de/10012199907

The effect of service quality on customer satisfaction in an automotive after-sales service

Balinado, Justine Roy; Prasetyo, Yogi Tri; Young, … - In: Journal of open innovation : technology, market, and … 7 (2021) 2, pp. 1-12

Toyota Dasmarinas-Cavite Philippines by utilizing the SERVQUAL approach. Several SERVQUAL dimensions such as tangibles … modeling (SEM) indicated that among the five SERVQUAL dimensions, reliability and empathy were found to have significant …

Persistent link: https://www.econbiz.de/10012507332

Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach

Pothal, Lalit Kumar; Tripathy, Sushanta; Dash, Aishwarya - In: International journal of business excellence : IJBEX 28 (2022) 1, pp. 101-117

Persistent link: https://www.econbiz.de/10014234591

Lehrbuch der Personalpsychologie

Schuler, Heinz (ed.) - 2006 - 2., überarb. und erw. Aufl.

Das erfolgreiche Lehrbuch der Personalpsychologie liegt nun in einer überarbeiteten und erweiterten Auflage vor. In 27 Kapiteln wird das Gesamtgebiet der Personalpsychologie dargestellt - auf dem neuesten Stand der Forschung und gleichzeitig an den praktischen Aufgaben des Personalwesens...

Persistent link: https://www.econbiz.de/10009537840

Practising internal marketing in secondary public education : development of an integrated model

Pavlidou, Christina Thomaidou; Efstathiades, Andreas - In: International journal of economics and business … 20 (2020) 1, pp. 1-40

Persistent link: https://www.econbiz.de/10012271086