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Loyalty runs deeper than thread count : an exploratory study of gay guest preferences and hotelier perceptions
Berezan, Orie; Raab, Carola; Krishen, Anjala S.; Love, … - In: Journal of travel and tourism marketing 32 (2015) 7/8, pp. 1034-1050
Persistent link: https://www.econbiz.de/10011409863
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Relationship marketing and customer satisfaction in the Ghanaian hospitality industry : an empirical examination of trust and commitment
Amoako, George Kofi; Neequaye, Emmanuel Kotey; … - In: Journal of hospitality and tourism insights 2 (2019) 4, pp. 326-340
Persistent link: https://www.econbiz.de/10012130788
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An integrated framework for customer loyalty in the hotel sector
Tabaku, Elvira; Kruja, Drita - In: Serbian journal of management : an international … 14 (2019) 1, pp. 205-221
Persistent link: https://www.econbiz.de/10012138599
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Providers' perceptions of the online community marketplace for lodging accommodations
Deale, Cynthia S.; Crawford, Alleah - In: Tourism and hospitality research : the surrey quarterly … 18 (2018) 4, pp. 470-477
Persistent link: https://www.econbiz.de/10011976129
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Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna - In: International journal of business innovation and research 18 (2019) 1, pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
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What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan; Zhang, Ting; Gao, Baojun; Bose, Indranil - In: Tourism management : research, policies, practice 72 (2019), pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
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The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar; Berenguer Contrí, Gloria; … - In: Tourism management : research, policies, practice 75 (2019), pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
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Corporate social responsibility, job satisfaction, and customer orientation in Angola
Duarte, Ana Patrícia; Neves, José Gonçalves das; … - In: World review of entrepreneurship, management and … 15 (2019) 1/2, pp. 93-109
Persistent link: https://www.econbiz.de/10012027572
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The influence of specialized training on the quality of hotel customers service
Wojciechowska-Solis, Julia; Mazurek-Kusiak, Anna; … - In: Acta scientiarum polonorum / Oeconomia : czasopismo … 15 (2016) 2, pp. 173-185
Persistent link: https://www.econbiz.de/10011617872
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Back to the future : progress and trends in hotel loyalty marketing
Tanford, Sarah; Shoemaker, Stowe; Dinca, Alexandra - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1937-1967
Persistent link: https://www.econbiz.de/10011624195