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Tourist engagement and citizenship behavior : the mediating role of relationship quality in the hotel industry

Shafiee, Majid Mohammad; Tabaeeian, Reihaneh Alsadat; … - In: Tourism and hospitality research : THR 20 (2020) 4, pp. 481-492

Persistent link: https://www.econbiz.de/10012263796

The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry

Yusof, Yusnita; Awang, Zainudin; Jusoff, Kamaruzaman; … - In: International journal of green economics 11 (2017) 1, pp. 1-14

Persistent link: https://www.econbiz.de/10011742306

Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach

Adil, Mohd; Nasir, Mohd; Kumar, Mukesh - In: International journal of productivity and quality … 34 (2021) 4, pp. 561-580

Persistent link: https://www.econbiz.de/10013093171

Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck

Rodríguez-Díaz, Manuel; Espino Rodríguez, Toms F. - In: Journal of vacation marketing : an international journal 24 (2018) 3, pp. 261-274

Persistent link: https://www.econbiz.de/10011912209

Muslim service quality dimensions in the tourism and hospitality industry : construct development and measurement validation

Eid, Riyad; Abdelkader, Ali Ahmed - In: International journal of islamic marketing and branding 2 (2017) 3, pp. 215-231

Persistent link: https://www.econbiz.de/10011858379

Determining the relationships between price and online reputation in lodgings

Rodríguez-Díaz, Manuel; Rodríguez-Voltes, Crina Isabel; … - In: Administrative Sciences : open access journal 9 (2019) 3/53, pp. 1-27

Currently, lodgings' competitiveness depends on pricing, based on the online reputation measured by quantitative scales of variables. The purpose of this article is to analyze the different prices set by lodgings by season in relation to the variables that measure their online reputation. This...

Persistent link: https://www.econbiz.de/10012146141

Analysing key indicators of website service quality using Kano and DANP hybrid model

Tabaeeian, Reihaneh Alsadat; Fahimi, Milad - In: International journal of process management and … 11 (2021) 6, pp. 791-807

Persistent link: https://www.econbiz.de/10012672163

A study of determinants of service quality and its role in customer satisfaction : a case of selected hotels in Sulaimaniyah, Kurdistan region of Iraq

Singh, Mamta; Kumar, Devendra - In: Business and Economic Research : BER 10 (2020) 2, pp. 64-85

Persistent link: https://www.econbiz.de/10012267311

Examining the key dimensions of customer experience quality in the hotel industry

Alnawas, Ibrahim; Hemsley-Brown, Jane - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 833-861

Persistent link: https://www.econbiz.de/10012176720

Designing a mathematical model for indicators of service quality in the tourism industry based on SERVQUAL and Rembrandt methods

Yazdi, Amir Karbassi - In: International journal of productivity and quality … 15 (2015) 4, pp. 511-527

Persistent link: https://www.econbiz.de/10011376598